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I agree people do take offence to easily. But I suppose part of any customer service job is keeping people happy. So I won't use a term that seems to offend. Even if that's the persons problem. Sent from my E6653 using Tapatalk

I agree with richw. I used Madam thinking it the female equivalent of Sir when I started out in retail and had several people take offence. I never use it. Sent from my E6653 using Tapatalk

I once had a customer tell me off for saying ' hey how are you?' because hey isn't English, I should have said ' hello' Sent from my E6653 using Tapatalk

Personal preference. I tend to tailor my service to the sort of customer I think they are. I work in retail. Older people, those in suits etc I tend to be more formal as in my experience that's what they prefer. But I do also use 'buddy' or similar if it feels right. It can be a bit of a...

Yeah I guess, but I work for a big retail company and they don't go to the effort that TOCs seem to. But they to obviously have an image and reputation to protect.

Coming from the outside its been my impression the train companies are more sensitive to social media and really don't want there staff talking. I wonder why that is? Sent from my E6653 using Tapatalk

No not yet, but I was told I wouldn't hear anything until next week. With the bank holiday I'm not expecting any news until Wed or later. I think I did better this time than when I had the same interview a few years ago. But I'm not counting my chickens! Wish I knew how LM score the interview...

Million dollar question there though, would we get a more efficient railway? I'm not opposed to the concept, clearly other countries make it work. But I'm not convinced. Not when as I say you see how state owned institutions like the NHS are treated. Sent from my E6653 using Tapatalk

My biggest worry over renationalisation is that I simply don't trust a government enough. Suppose labour won the next general election and Corbyn became pm. He might do a fine job of nationalisation of the railways. But what of the governments that followed? I think that you only have to look...

Not sure I can pm yet here. Sorry you didn't get through. But do hit me up if you can. They said I wouldn't hear anything until next week. I'm coming from a retail management background myself so I think I was strong on those aspects of the role, think my answer on decision making was good...

Can you describe a time when you had to defend a decision you made? Presume this is new st with LM. I'm applying too. Good luck, hopefully we're two of the six they're after. Sent from my E6653 using Tapatalk

Had mine on Tuesday, anyone else had one, how do you think it went? Sent from my E6653 using Tapatalk