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Omio/Uber Trains customer services is actually very good in my experience. The app is not to my liking but if the journey is simple enough and you know what the fare should be, it's not much hardship for 10% off. If it makes @yorkie feel any better I use Uber mainly for very cheap DOS singles...

In saying that, are you taking account of the post-November 2025 wording which refers to facilities to purchase "the ticket you require" not being available at the station where you start your journey? The one good thing about the November 2025 revision was that it put to bed (or so I thought)...

They set out an exception to the provision that says you have to buy the ticket before you board else it isn't valid.

Okay, fine, the change, then. I'm not too fussed about that distinction as I can't see that anything turns on it. If somebody wins a challenge against the change then the new refund rules would have to be revised again. It is possible to distinguish between (a) the policy as amended and (b) the...

Yeah that is unfortunate. You might want to get in touch with the Association of British Commuters to see if they're doing anything similar to what they did with GTR after the timetable debacle a few years ago - I believe they supported people with contested chargebacks and even County Court...

No, they've made that requirement up, but there's still a question whether the OP is eligible for delay repay given he didn't travel. If he had travelled but hadn't tapped (e.g. because the gates were open at both ends of the journey) and EMR tried to reject the claim for that reason then they...

Hmm, doesn't look like they did. Maybe email their Customer Relations and ask what the compensation arrangements are given the service was unusable on the day? Do you usually travel in to London in the afternoon and back in the evening, then? It's just it looks from RTT as if the morning peak...

Looks like this ticket? https://www.brfares.com/!faredetail?orig=0790&dest=SVG&rte=1000&tkt=DOS It would be nice if Uber would specify what they're selling you but the prices match and this ticket is valid for the journey you describe, including one single journey on the tube within zones 1 and...

You say all the trains were cancelled; was a Do Not Travel notice issued, do you know? If it was, I would explain I am claiming compensation for non-provision of service under the delay repay process as stated in their Passenger Charter: If there wasn't a Do Not Travel notice and you didn't...

I get that but you just end up with people running through stations looking at their phones. Especially if you take things off the board manually when all the apps are still showing them. Personally I never run yet I still regularly catch trains that had been taken off the boards before I...

I would certainly complain about the train being removed from the boards. You won't get anywhere but the people who make these decisions ought to be made aware how much they're annoying people. My attitude is very much 'you tell me which platform and when, then I will judge if I can make it...

The more I think about this the more I suspect the industry's professed willingness to make exceptions to its refund policy for disabled people doesn't fully cure the fundamentally discriminatory nature of the rule itself. A disabled person who might need to cancel on the day of travel and get a...

I rather suspect it does mean that in many cases, at least for PAYG, which is one of the reasons (though I concede, not the main reason) why the railway likes it. If planning to use Oyster, signalling an intention to travel by e.g. having an itinerary through the Forum's site with the "use...

Yes, this is why it's much better to do the policy work first and make sure the rules you're implementing don't discriminate unlawfully, rather than implement a discriminatory rule change and then do an impact assessment which concludes you need to make a load of exceptions to the rule you've...

I'm flabbergasted - am I missing something or has Lord Hendy provided a response that isn't completely useless? I mean, it would be nice if the rules made it clear that passengers who need to cancel their journey due to disability-related circumstances are entitled to a refund, as opposed to...

I was going to say I can't imagine what may have prompted a TOC to do that, but thinking about it, maybe I can. Seems like a pretty clear breach of contract, though. If I were you I'd be looking to be compensated for that, so that I'd be no worse off (and I mean that in every sense, not just...

Yes.

So your intentions changed, but when you started your journey your intention was to go from Swanwick to Reading with split tickets Swanwick to Winchester and Fareham to Reading, starting short on the second ticket at Winchester, correct? The difficulty is, starting short on an Advance is not...

Off-peak day single London Terminals to Luton. Finish short at Luton Airport Parkway? On the return, an off-peak day single to Acton Main Line might be a good shout - change at Stratford or Liverpool Street for the Elizabeth Line to Paddington and finish short? Also consider splitting wherever...

The problem with only having one TVM at a station like Luton Airport Parkway (even temporarily) is there's no redundancy for ToD, and basically anyone with a Railcard is going to need a CCST if their journey crosses London and their ticket allows travel on the Underground or Elizabeth Line, even...