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Confused me as it got deleted as I was trying to report it and was told I was trying to report an invalid post. The mods were very quick out of the traps.

More like infinite improbability drive.

Of course they can be useful when they've been briefed in advance by the production company that the question is going to be asked.

The only error I can see is believing the helpline when they were told the train was on its way. How much incorrect information from an incompetent railway should they have allowed for?

If they were even remotely competent they'd be aware of a *potential* problem as soon as the trains were diverted away. They would have made sure *their* helpline was aware (the fact that it's outsourced is irrelevant) and would have had a contingency plan to deal with anyone waiting at the station.

In what way is a broken down train outside the railway's control?

No I didn't say that. And you know it.

I can't believe that no driver has ever forgotten briefly where they are. A system that backs up the route knowledge has to be a good thing, surely?

And of course you are 100% infallible and never ever make a mistake. It must be great being perfect. That's your normal response when someone picks up on a driver's error isn't it?

A passenger being unreasonable doesn't absolve an RPI from doing his job correctly.

No maybe about it.

And who'd enforce it, given the reluctance of 'the railway' to even check tickets properly?

You'd think the parent would have pulled the emergency handle as soon as the train started moving.

As the drivers and guards on here are so quick to remind everyone whenever one of their number gets something wrong.

Appalling attitude. It's the TOC's responsibility. You're the TOC's representative. Therefore it's your job if there's no other staff to help.

Did you read about the Uber driver who's just been fined for refusing to allow a guide dog into his cab? Refusing to help a disabled passenger would leave you open to that.

I must admit I was thinking in terms of taking on a new (to them) driver.

That, of course, raises the question 'did they ask?'

Sounds like you have no idea either.

I'm sure there was a thread on here not so long ago that recounted numerous examples of such not-so-exceptional laxity over the years.