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I have a ticket: London Terminals to Reading Stations Anytime Day Return Via Staines Adult with 16-25 Railcard £13.15 Travelling on the return portion in off-peak I missed the half-hourly Staines service and wanted to travel on the fast GWR service via Slough. My expectation in excessing...

Hi, I travelled recently from Paddington to Heathrow T4 using the Heathrow Express, but the connecting Heathrow Connect train services were suspended. I was told to continue to T5 and take a bus, and arrived over 30 minutes late to T4. By that time it would have been quicker and cheaper to get...

Hi, I need to travel to Taunton on Thursday at relatively short notice... out and back in the same day. I'll be starting in Wandsworth Common, and returning to Heathrow (via West Drayton, then by bus to T5) for a flight that evening. A quick search on GWR shows a return price (2 singles, 1...

Hi, If I have a 7-day Oyster season and use it for 1 day, is it possible at the end of day 1 to get a refund on the remaining portion of the ticket? If so, how would I go about it (especially given the ticket office closures), and more importantly, how would I get it back? I often...

Hi, I received a penalty fare last year on an occasion where I did in fact have a valid ticket. I wrote to the TOC in question at their registered business address reaffirming this and asking for a refund of the monies paid, but did not receive a response. Subsequently I received...