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Thanks all very much for the advice. I'll draft a letter of complaint as suggested, and post it here. We've not had to write a letter like this before so greatly appreciated! @yorkie I will definitely recommend the forum ticketing site for future use.
Hello all,
My wife had an upsetting experience on Southeastern yesterday and I was looking for advice.
Travelling back from Canterbury West - Ashford International, her ticket (attached below) wouldn't work the barriers at Canterbury. The ticket was an Anytime Day Return bought via the...
The Frisian Bridge on the Ihrhove–Nieuweschans railway (connecting Groningen in the Netherlands and Leer in Germany) was hit by the cargo ship Emsmoon in December 2015. The railway line still hasn't reopened, with rail-replacement buses running for over a decade. I believe that one German...
You can't travel between St Pancras International and Stratford International using Southeastern Highspeed using a travelcard. A special fare applies when you use Oyster.
Planning a trip to Shepherd's Bush and was looking to buy an off-peak day return (£32.90, Network Railcard, Any Permitted Route). Booking sites indicate the ticket includes a Maltese cross, but don't give what I expect would be the most direct route, from Kings Cross-St Pancras underground to...
New dates announced including Bognor Regis station, Lewes station, South Devon Railway, Bristol Temple Meads station, West Somerset Railway and Newquay station.
I was able to change the dates/times of my ticket on the website easily. You are allowed to change it one time, and this is without an admin fee. You can't change the origin/destination.
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.