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I still havent heard anything back from them, at all. So unfortunately I cant help any further best advise is to post on the forum and the guys will help you out.
Thanks, my mum's still ill but slowly getting back to normal (as she can be) x
We are aware of an issue with emails from the Forum to Microsoft-based email accounts (hotmail/outlook/live.com email addresses). This is being looked into currently, thanks for your patience meanwhile.