A public forum is not the place for this. The issue is between you and Southern/Ontrack, it is not for us to make judgement on this.
If you aren't already aware, some TOCs look in on forums so tread wisely.
I disagree,you could say that a forum wasn't the place for loads of things if the issue between you and a company,we have complaints from passengers about travel,fares,how they were treated etc,grades of one company moaning about other grades of another and employees moaning about their particular company, and of course people wanting to report the fact that they've seen things where railway people have acted wrongly...all of these things you could say were personal in that a person is upset and has aired his viewed against other individuals or companies,obviously you cannot name names and this has been addressed by The Moderator,but this is a forum and it is supposed to be for people to have their say,so you are on a slippery slope when you have some members telling other members what issues they should and should not address.....
