gray1404
Established Member
I wonder if any forum members are currently with Eon and if they come recommended? I'm looking at signing up to them.
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Any forum members with Eon
- Thread starter gray1404
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GusB
Established Member
Not at the moment, but I was previously and I didn't have any issues with the company. Switching (both to and from) was seamless.
Make sure that you take a meter reading on the day your supply is due to switch over, preferably backed up with a photo; while it's unlikely that you'll have any problems, it makes it a little bit easier to resolve any dispute about final readings further down the line. I would suggest that you do this even if you have a smart meter.
Are you signing up through a third party that's offering some kind of incentive, such as a cashback offer? If so, make sure that you take screenshots and retain any emails or other correspondence until such incentives are paid. I haven't personally experienced any problems, but I have had to deal with a few in my time working in the industry.
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Freightmaster
Verified Rep
- Joined
- 7 Jul 2009
- Messages
- 4,470
Been with them since the Npower days - no complaints whatsoever here.
(I'm currently on their EV tariff which enables me to charge my car for 9p/kWh between midnight and 6am)
LYradial
Member
No problems here, just bin the smart meter display, l know my 9 kw power shower uses electricity
Just over a year with Eon and no major issues except their systems are a bit laggy, direct debits take several days to get credited to accounts while customer meter readings are billed rapidly. If they need your reading, do it about 4 days after the direct debit to stay solidly in credit.
I was, though, very impressed by an automatic reduction of my direct debit as my credit had built up near the end of my last fix.
Switching to my new fixed tariff (and, unusually for me, not changing supplier) needed me to up the direct debit to the level needed to build credit for winter. Very easy to do though.
I was, though, very impressed by an automatic reduction of my direct debit as my credit had built up near the end of my last fix.
Switching to my new fixed tariff (and, unusually for me, not changing supplier) needed me to up the direct debit to the level needed to build credit for winter. Very easy to do though.
They've messed up my billing several times, creating duplicate accounts from the same address. I'm moving away from them in November. Just an anecdote, you may well not have the same experience!
DannyMich2018
Member
- Joined
- 19 Dec 2018
- Messages
- 939
I was with EON for about eight years. I never found them helpful or particularly good. Very expensive too, 2 years ago I moved to EDF on a much better deal and recently renewed my Tariff for a year and despite increases I'm in credit and pay less than £40 per month for electricity.
Harpers Tate
Established Member
- Joined
- 10 May 2013
- Messages
- 2,049
EON-Next here. Largely fine; no billing errors etc., (yet). It took them longer than it should have to establish proper connection with my Smart Meter (installed by another provider some time ago) and put me onto the split tariff I had signed up for.
Separately, my already low fixed overnight rate was properly and immediately reduced when the govt. announced the blanket per-unit cut a while back.
Whether I'd recommend - and indeed stick with them when my fixed term ends will depend on overnight rates. I'll pick the best I can get, of course. Having a storage battery means I use practically no daytime (peak) rate power.
Their app isn't as up-to-date with consumption figures as it might be - usually a day or so behind. But I can't complain about the billing or rates.
Separately, my already low fixed overnight rate was properly and immediately reduced when the govt. announced the blanket per-unit cut a while back.
Whether I'd recommend - and indeed stick with them when my fixed term ends will depend on overnight rates. I'll pick the best I can get, of course. Having a storage battery means I use practically no daytime (peak) rate power.
Their app isn't as up-to-date with consumption figures as it might be - usually a day or so behind. But I can't complain about the billing or rates.
Dr Hoo
Established Member
E-on’s been OK for me. The electric smart meter is impossible for me to read (very high up in a cupboard) and nobody’s ever been to check it. I’m on dual fuel with gas.
S101
Member
It's just an energy company. It's fine.