Have Northern stopped issuing delay repay compensation tickets?

[Ballyheigue]

Normally on the paper Delay Repay form, there is an option to get tickets from one place to another, either single or return. I ticked this option last time I claimed, as it's worth a lot more than getting your money back or having vouchers.

However, I recieved a voucher to the poor value of £4.09, OK so it's my money back, but I wanted a return ticket which would have been valid anywhere on the Northern network from one station to another, e.g. Whitby to Leeds via Newcastle and Carlisle.

I haven't gone that far in the past, but it's been useful such as to reach Whitehaven or Headbolt Lane for example. Seems a pity if they have stopped issuing them.

 

[Mcr Warrior]

@Ballyheigue. Just how long had you been delayed for when you submitted your 'Delay Repay' claim to Northern? If it's 15 to 29 minutes, then you're not eligible for a Complimentary Travel Pass.

 

[Starmill]

No, the offer is still available.

Compensation in free Northern Tickets

Customers suffering a delay of 30 minutes or more can claim compensation in the form of a free complimentary ticket to be used on Northern services.

https://help.northernrailway.co.uk/s/article/Delay-Repay

Were you delayed by half an hour or more? If so you can return your voucher / money and ask for a free ticket instead.

 

[Ballyheigue]

No, the offer is still available.

https://help.northernrailway.co.uk/s/article/Delay-Repay

Were you delayed by half an hour or more? If so you can return your voucher / money and ask for a free ticket instead.

Ah, that's where I went wrong, it was a 22 minute delay but it's been a while since I claimed to be honest and forgot about the compensation rule for less than 30 minutes.