ICAEW is calling for urgent action to deal with the banking challenges that charities face in their day-to-day operations.
Failings in the banking system mean many charities do not have access to adequate banking services or their experiences of bank service fall woefully short.
Some charities have had their accounts closed without warning, causing them to miss out on grant funding, unable to pay staff and struggling to function normally at a time when their services are under extreme pressure.
Kristina Kopic, ICAEW’s Head of Charity and Voluntary Sector, says: “We hear regularly that charities, particularly smaller and unincorporated ones, are facing a myriad of obstacles with their banking needs. These include the reluctance of high street banks to offer accounts with appropriate internal controls, freezing of accounts due to identification issues, inadequate customer service, high charges and lengthy delays in implementing new mandates.”
According to a
recent survey by the Charity Commission, 42% of 2,500 charities have experienced banking problems, including having accounts frozen without warning and difficulty opening new accounts.
‘Computer says no’
Experts blame a lack of understanding about the charity sector among High Street banks and a ‘computer says no’ attitude that fails to take into consideration widespread use of volunteer trustees and the unique nature of charities.
The banking woes are compounding an already difficult environment for charities. Half of charities say they are at full capacity and cannot help anyone else,
according to research from the Charities Aid Foundation published in January. Nearly two-thirds say they are having to do more with less compared to a year ago, two-fifths are using their reserves to meet operational costs and a similar amount (38%) are asking funders for help with increased costs.
Some banks understand the needs of charities better and offer tailored banking products. However, Kopic says that the banking problems facing charities are so widespread that ICAEW has been prompted to raise the difficulties reported by members with the charity regulators, UK Finance and the Financial Conduct Authority.
ICAEW is not alone in voicing its concerns about the seriousness of the situation. In November last year, the UK’s charity regulators wrote
a joint letter to the chief executives of UK banks to highlight widespread issues across the charity sector and to request urgent action.