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London North Eastern Railway (LNER) First Class service

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philjo

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On my Aberdeen to Stevenage trip yesterday someone came round through first class at least once an hour collecting rubbish & emptying the bins.
The dirty crockery was collected several times -they changed everything (mugs/ teaspoons/mats etc) & wiped the tables prior to Newcastle.
 

gazthomas

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On my Aberdeen to Stevenage trip yesterday someone came round through first class at least once an hour collecting rubbish & emptying the bins.
The dirty crockery was collected several times -they changed everything (mugs/ teaspoons/mats etc) & wiped the tables prior to Newcastle.

Reading the postings, when it's good (attentive staff, plenty of drink and food in the week) it's good, when it's bad it's really bad. East Coast need to improve the weekend offering and consistency and they'll be there.
 

andylloyd

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Let me see if I've got this right. You made some comments to East Coast Customer Service about your experiences with the new 1st Class offering, which includes complimentary food and drink, and they sent you a £5 Catering Voucher?

Seems like they're admitting the offering isn't substantial enough and are giving five quid to spend at the buffet!

Maybe EC are running out of excuses now?
An upgrade voucher would have been more like it though.
At least my perseverance paid off in some way though.
 

ainsworth74

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Currently on the 08:56 from Darlo to the Cross and I'll say it again the new breakfast is pretty good but it really needs beans and black pudding to put it over the edge into very good.

Also I've noticed something amusing before 22 May when the crew were taking orders for food they had these fancy PDA type devices which they could enter the order onto and then send it straight back to the kitchen to be cooked. Now it seems that these PDAs have been removed and crews are having to write down orders on napkins and take them to the kitchen. Progress?
 

Butts

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Currently on the 08:56 from Darlo to the Cross and I'll say it again the new breakfast is pretty good but it really needs beans and black pudding to put it over the edge into very good.

Also I've noticed something amusing before 22 May when the crew were taking orders for food they had these fancy PDA type devices which they could enter the order onto and then send it straight back to the kitchen to be cooked. Now it seems that these PDAs have been removed and crews are having to write down orders on napkins and take them to the kitchen. Progress?

Black pudding is a must - not bothered about beans !!!
 

HST Power

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I see EC are running another 1st class promotion. 1/3 off Advance fares

Grand Central are offering free return travel from London Kings Cross for 5-15 year olds, but it only applies for Standard Class.

Though on the ordering breakfast front, I don't care if they wrote my requests on a tablet, on a sheet of notepad or on the floor of the carriages, all that matters to me is that I get a decent breakfast, and I couldn't possibly fault East Coast for that.
 

DaveNewcastle

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. . . . Now it seems that these PDAs have been removed and crews are having to write down orders on napkins and take them to the kitchen. Progress?
The 'new' equipment was supposed to do exactly that, with a screen and printer terminal at the buffet end of the kitchen (theoretically capable of spewing out a long roll of orders) as they were taken from passengers.

There were 'issues'.

Napkins and pen are a well used and trusted part of the catering toolkit!

{but I'll decline the black pudding if that's ok by you guys}
 

Butts

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The 'new' equipment was supposed to do exactly that, with a screen and printer terminal at the buffet end of the kitchen (theoretically capable of spewing out a long roll of orders) as they were taken from passengers.

There were 'issues'.

Napkins and pen are a well used and trusted part of the catering toolkit!

{but I'll decline the black pudding if that's ok by you guys}

A geordie who doesnt like BP - next you'll be telling us you don't like Newcastle Brown Ale....

Your not a "mackam" in disguise are you :oops:
 

sprinterguy

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A geordie who doesnt like BP - next you'll be telling us you don't like Newcastle Brown Ale....

Your not a "mackam" in disguise are you :oops:
Hey, careful; even some of us mackems are quite partial to a slice of black pudding and a bottle of Newcy Broon (The latter must surely pass for fraternising with the enemy, but no matter) ;)
 

38Cto15E

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Also the lady appears to be serving breakfast 'Silver service' style.
I am not sure if this happens or not as both times I should have been served brekkie it wasn't available as the grill.
 

Furrball

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9 May 2011
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Does not appear like the 07:00 KGX-EDB is getting off to a good start - staff running around everywhere finding dirty/empty storage units on the train (which I am guessing my the stressed nature of their voices should not be there!)
 

ApAp

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7 Nov 2010
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Also the lady appears to be serving breakfast 'Silver service' style.
I am not sure if this happens or not as both times I should have been served brekkie it wasn't available as the grill.

To be fair I think that pic is accurate (although not travelled on a breakfast train yet since the changes). It's the easiest way to serve breakfast if most people are going for that option. It means you don't have to note everyone's preference (e.g. no tomatoes, mushrooms, etc).

e.g. if they ever do reintroduce baked beans I'd not like them anywhere near my plate, the sauce would taint the other food items it touched. As for black pudding a few extra slices please if they're going spare ;)
 

ainsworth74

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I've been on two breakfast trains so far and have yet to see 'silver service' style delivery. Perhaps YorkshireRider could tell us if it's actually done?
 

IanXC

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The number of sandwich issue seems to be solved, I was given the whole packet.

Sorry if its already mentioned, don't remember reading it!


 

Furrball

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One hour after leaving Edinburgh, no food or cold drinks. Also air-con in coach J of HST faulty and a toilet that has 'no flush 12/8' scratched into the label was open for use and still did not flush.
--- old post above --- --- new post below ---
Oh, and no coke or diet coke on the trolley when it eventually comes through
 

IanXC

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No such stock or service trouble on this service. The fruit juice isn't up to much tho, very disappointing.

Well other than a member of staff from my really rubbish trip earlier this year who seems to be able to bash trolleys and jugs into anything and anyone!



 

Furrball

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3 hours in - one run through from a very bare food trolley and two runs for tea and coffee. Another toilet is locked out of use but not actually labelled as such.
 

Bungle73

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I'm travelling 1st Class on the 12.30pm Kings Cross to York on a Monday in September. According to their website I should be offered the following:

East Coast said:
During the day

From around 11am, choose from a selection of sandwiches, a light lunch or a hot meal rounded off with a piece of fruit or a cake

Exactly what sort of "hot meal" I am likely to be offered?

Sorry if my question has already been answered in this thread, but it is rather long.
 
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Leeds
I'm travelling 1st Class on the 12.30pm Kings Cross to York on a Monday in September. According to their website I should be offered the following:



Exactly what sort of "hot meal" I am likely to be offered?

Sorry if my question has already been answered in this thread, but it is rather long.

Its more of a hot snack then a full meal, it will be either a cauliflower cheese tart, beetroot risotto, goats cheese and red onion tart or feta and red pepper tart, all served with a bit of salad. These dishes go through a 4 week rotation.
--- old post above --- --- new post below ---
The number of sandwich issue seems to be solved, I was given the whole packet.

Sorry if its already mentioned, don't remember reading it!



Its never a problem on a weekend as the sandwiches are in a packet, its during the week when some staff are not giving the full 4 usually out of lazyiness because they have to replenish from the kitchen more often.
--- old post above --- --- new post below ---
I've been on two breakfast trains so far and have yet to see 'silver service' style delivery. Perhaps YorkshireRider could tell us if it's actually done?

The company says its up to the crew how they want to serve it, some do, some dont, depends if you have enough staff to do it. Also some breakfast trains dont have a chef, they have the 'CSA' breakfasts, which are pre packed, and pre cooked and just loaded into the oven to be heated up, then you just turn them over onto a plate. I think off the top of my head there is only the 0640, 0700 and 0715 trains off Leeds which do silver serve, i cant comment on any other depot.
 

Bungle73

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Its more of a hot snack then a full meal, it will be either a cauliflower cheese tart, beetroot risotto, goats cheese and red onion tart or feta and red pepper tart, all served with a bit of salad. These dishes go through a 4 week rotation.
Oh, I was hoping for something a bit more substantial. On their sample menu they've got things like Vegetable Biryani and salad, and Crayfish and noodle salad listed.

Also is the "free" coffee instant or filter?
 

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