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London North Eastern Railway (LNER) First Class service

rmt-driver

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I am not liking the sound of this!!!

I am not bothered about taking things with me, that defeats the object and is greed....

I just want enough to drink! ! ! (and I like a drink)
 
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ainsworth74

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All the more reason for you to sit in the (relatively empty) coach 'M', so that you can easily walk next door to the Buffet counter (where you can queue and pay like all the STD class pax) 'cos you certainly won't be happy with the First Class offering !

Coach K surely as M is next to the DVT?
 

DaveNewcastle

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Coach K surely as M is next to the DVT?
I did indeed!
So sorry. (and I've even correctd the post for the benefit of others)

I just want enough to drink! ! ! (and I like a drink)
I can also say that there are (slightly) better wines in the bottles sold over the counter in the buffet than the 'complimentary' red or white savingnons. But doesn't it really hurt when you've paid for first class travel in the expectation of enjoying the 'complimentary' refreshements only to be told that you'll enjoy it better if you pay for the better offering available to the Standard Class accom?
 
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So my main concern is I just want some decent grub (NOT a sandwich) and about 4 glasses of wine and a couple of GnT's.. My journey is Kings X to Donny, out at about 2pm returning at about 3pm (not the same day obviously)..... will I be disappointed? :D

Best to aim for the Leeds services, unless u already booked and u cant change now as they are quieter services. The drinks trolley will defo come round twice then, just ask the crew if you can have a wine and a g&t each time, personally id give u it as long as u were polite and could have a bit of banter with yer. If u were sat at the top of K and asked for a top up then if it were me id be cool with that also as thats where we keep the drinks so wouldnt have to go far to get you it. However this doesnt mean the crew will, the rule is one drink per run so 2 drinks is all you might get im afraid.

At those times of day it will just be sandwiches, salads, or a small hot tart food wise (maybe afternoon tea, no idea which services do this, ive never seen it). If you do sit in K, remember its the quiet coach or you will have the tutting brigade onto you.
 

rmt-driver

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Best to aim for the Leeds services, unless u already booked and u cant change now as they are quieter services. The drinks trolley will defo come round twice then, just ask the crew if you can have a wine and a g&t each time, personally id give u it as long as u were polite and could have a bit of banter with yer. If u were sat at the top of K and asked for a top up then if it were me id be cool with that also as thats where we keep the drinks so wouldnt have to go far to get you it. However this doesnt mean the crew will, the rule is one drink per run so 2 drinks is all you might get im afraid.

At those times of day it will just be sandwiches, salads, or a small hot tart food wise (maybe afternoon tea, no idea which services do this, ive never seen it). If you do sit in K, remember its the quiet coach or you will have the tutting brigade onto you.

Thanks I think I have booked on Leeds trains, not sure where the ones are coming back from though into Kings X...

I would have rather paid for the at seat dining, and a bottle of wine :( what a shame. Maybe I will just got a bottle from the fridge at Simply foods for £6-7 and take that on !


ANYWAY worst case scenario... it simply CAN'T be worse than the new Euro* FC offerings !!
 

DaveNewcastle

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I would have rather paid for the at seat dining, and a bottle of wine :( what a shame.
I, and others on here, agree with you.
Very strongly agree with you.
Maybe I will just got a bottle from the fridge at Simply foods for £6-7 and take that on !
How about buying a few? There will be several other passengers stranded on this gastronomic desert for a few hours! I'm sure they will willingly reimburse you!
[Discalimer:
If you did this, you will be exempt from the Licensing Laws of England & Wales, though could be accused of the Railway offence of 'carrying on a trade', but if you kept the receipts and sell for the same price that you bought it for you will be immune to prosecution! And I would make it my business to ensure that.]
 

SouthStand

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Tried the first class complimentary food today:

07:15 PBO to NCL

Good English breakfast, only negative was that the toast was offered about 10 to 15 minutes before breakfast was served - personally, I prefer it with my bacon/eggs etc. Declined the first offering but had some fresh and hot! toast after leaving York. Plenty of tea/coffee/orange juice offered after each station departure.

17:25 NCL to PBO

Choice of Salmon, or Roasted Pepper sandwiches, or Tuna Niçoise salad. I had 3 of the pepper variety with a bag of plain crisps and a slice of cake. Offered plenty of tea/coffee, and several alcoholic or soft drinks.

Overall, not too bad at all, but would've preferred a full hot evening meal.
Sat in coach K, thought we'd get first dibs on the food choice :)
 
Last edited:

rmt-driver

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Tried the first class complimentary food today:

07:15 PBO to NCL

Good English breakfast, only negative was that the toast was offered about 10 to 15 minutes before breakfast was served - personally, I prefer it with my bacon/eggs etc. Declined the first offering but had some fresh and hot! toast after leaving York. Plenty of tea/coffee/orange juice offered after each station departure.

17:25 NCL to PBO

Choice of Salmon, or Roasted Pepper sandwiches, or Tuna Niçoise salad. I had 3 of the pepper variety with a bag of plain crisps and a slice of cake. Offered plenty of tea/coffee, and several alcoholic or soft drinks.

Overall, not too bad at all, but would've preferred a full hot evening meal.
Sat in coach K, thought we'd get first dibs on the food choice :)

Those food choices sound crap .. I am used to having a nice fish pie, or cottage pie, or venison Sausage and mash.. on the old services !!

BRING BACK GNER.. we didn't know we were born!
 

route:oxford

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The "All day menu" I had yesterday was fine.

Few sandwiches, crisps, cake and loads of tea.

I don't drink, so won't comment on the alcohol option. But soft drinks limited to Coke and mixers? It's the *Highland Chieftan* - there should be Irn-Bru!

If I were to wander along to the standard coffee-shop, what would my options be for hot food?
 

38Cto15E

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Great suggestion for the Irn-Bru, I had to purchase mine from Pumpkins, got my 20% discount with my Bite card though. :)
 

All Line Rover

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I thought that people may be interested in knowing what First Class passengers are served in other parts of the country. Yesterday I traveled on the ATW Premier Service between Newport and Shrewsbury. The journeys times are very similar to the East Coast London to Edinburgh route, as shown below:

  • 2h 51m - 16:15 Cardiff Central to Chester
  • 2h 49m - 17:00 London King's Cross to Newcastle
  • 2h 51m - 18:00 London King's Cross to Newcastle
  • 2h 50m - 19:00 London King's Cross to Newcastle

  • 4h 34m - 16:15 Cardiff Central to Holyhead
  • 4h 27m - 17:00 London King's Cross to Edinburgh
  • 4h 35m - 18:00 London King's Cross to Edinburgh
  • 4h 33m - 19:00 London King's Cross to Edinburgh

Although I was not making a very long journey, I had just enough time to eat a full 3-course meal. On this occasion I chose the following:

  • Starter: Goats cheese and tomato salad with a honey and mustard dressing
  • Main Course: Herb crusted rack of lamb on a bed of creaming mashed potato with mixed vegetables and red wine sauce
  • Dessert: Lemon cheese cake with ice cream and strawberries

It was so delicious I didn't have time to take any pictures before it was eaten! :lol: And I was certainly full - but not bloated.

The prices between Arriva and East Coast are very similar:

  • £59 - 16:15 Cardiff and Chester
  • £66 - 17:00 London to Newcastle
  • £66 - 18:00 London to Newcastle
  • £45 - 19:00 London to Newcastle

  • £76 - 16:15 Cardiff to Holyhead
  • £67 - 17:00 London to Edinburgh
  • £67 - 18:00 London to Edinburgh
  • £48 - 19:00 London to Edinburgh

To sum up, I think that East Coast should copy Arriva for the Evening Meal, instead of Virgin. :) At least on the London to Edinburgh route.
 

ainsworth74

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To sum up, I think that East Coast should copy Arriva for the Evening Meal, instead of Virgin.

They did, it was called a 'restaurant' and offered 3 course meals freshly cooked by a chef. And before you say "but it wasn't complimentary" it's worth pointing out that whilst EC is a franchised operator (sort of) the Premier Service is funded entirely by the WAG if it wasn't for the several million pound subsidy that WAG give Arriva it wouldn't exist.
 

Greenback

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I hope EC don't copy ATW, Wales cannot afford to subsidise them to the same extent! Even cancelling WAGair would not be enough!
 

rmt-driver

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Yes back in the days of GNER the restaurant and at-seat service was perfectly adequate .... I was just enough ****ed and certainly full enough of good quality food to enjoy the journey perfectly !!
 

DaveNewcastle

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Yes back in the days of GNER the restaurant and at-seat service was perfectly adequate .... I was just enough ****ed and certainly full enough of good quality food to enjoy the journey perfectly !!
Exactly. And we didn't mind paying £30+ or whatever. Now even our money isn't wanted.
The chef is on board. The kitchen is operating. The customers are seated. Payment is ready. We're ready to cook!
But they won't.
An utterly mad business model for any catering service.
 
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An utterly mad business model

Maybe but not quite as mad as bidding £1.3billion for a ten year franshise with a parent company which was already on shakey ground, and so what does the next company do, errrrrrrr bids even more:roll:.

Want someone to blame for the disappearance of restaurants, look no further than the directors of GNER and NX.
 

Butts

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I completed a return journey from Edinburgh to Newcastle today.

Outward 0800

Menus on the tables upon boarding.

Offered a copy of The Independent

Coffee served within minutes of leaving Edinburgh.

Breakfast order taken.

Orange Juice and "Bread Basket" - no toast available (toaster u/s ???) so I had a couple of Croissants with butter and jam.

Full English served - ok but could do with the addition of Black Pudding. Nice touch was dropping the "HP" off with the cutlery when the order was taken. I couldnt find the salt and pepper until they fell out of the serviette when I opened it up !!!

Further round of Coffee.

Not bad for a 90 minute journey.

Return 1944

Coffee served within minutes of leaving Newcastle

Shortly after "Grub and Booze" trolleys arrived in tandem.

From the "Grub Trolley" I was OFFERED four sandwiches two salmon and two veggie concoction. I was also OFFERED crisps fruit and cake/biscuits.

Next the "Booze Trolley" - I was asked would I like a cold drink.
I asked for a can of cider and amazingly a COGNAC (which isn't listed in the menu) which were handed over without any quibble or question.

The only downside was no further "Coffee Run".

This was the first time I had experienced East Coasts 1st Class offering and it was similar to Virgins with the exception being the "Booze Trolley" failed to make a second appearance as it normally does on a similar length journey with Virgin (Brum to London)

My conclusion:

If you have paid £38 Return from Falkirk as I did it was a steal (added bonus was a 1st Class carriage on the train in and hence a seat) amazingly the return train from Edinburgh to Perth via Stirling had no 1st Class.

If I'd paid well over a ton which is quite conceivable I would not consider it to be so good.

The drinks trolley should come up and down on a continuous basis or they should have call buttons like they do on planes so customers can be served on demand. If this is a labour problem why not have fridges with drinks you can help yourself to like in the lounges.

When you get fares in the hundreds you expect a "Club Class Service"
 

ApAp

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Maybe but not quite as mad as bidding £1.3billion for a ten year franshise with a parent company which was already on shakey ground, and so what does the next company do, errrrrrrr bids even more:roll:.

Want someone to blame for the disappearance of restaurants, look no further than the directors of GNER and NX.

OK, I think NXEC were crazy to bid even more than GNER but if GNER hadn't put in that high bid we may have ended up with another operator winning the franchise and we'd have lost the restaurants back in 2005 - so keeping them around until 2011 was better than that scenario.

I blame the government, only interested in the highest bidder, not caring about past performance or customer service.
--- old post above --- --- new post below ---
18:29 KGX - NCL

Entered coach K and welcomed with the smell of Burger King. Obviously some passengers didn't want to risk being hungry, but it's a very distinctive smell and not as pleasant as better times when I'd be sitting at a nicely laid out table and possibly even being offered a pre-departure drink.

This service has a chef on it so there's some hot food. The salmon is very nice, but a lot less substantial than the restaurant equivalents, the dessert was superb, the appetiser is a joke.

We really need to be offered two cans of beer per round unless they start stocking proper sized cans (I think it's a case of they don't fit in the trolleys).

I was still hungry after my two course meal, I had missed lunch as I was busy, but I could get away with that on the old restaurant offering.

As I'm travelling back on a Sunday I'm using standard class. I really don't think I want to pay a premium to have to queue at the buffet (approaching it from the wrong side as it was designed on the principle that first class shouldn't need to use it). In standard I might have the opportunity of a trolley serving alcoholic drinks, in weekend first no such luxury.

So - evening services to Newcastle, I'd be willing to pay a bit more for first class if I'm on a train with a chef, it's still the best offering around, and I really hate to say that (considering it's a decline far worse than NXEC subjected us to). Weekend or non chef services I'll use standard, or fly.

Beyond Newcastle the restaurant was the only thing that kept me taking the train London - Edinburgh and I even used the old 1800 service to GLC if I wasn't in a hurry to get to Glasgow because I preferred it to Virgin. Now flying makes so much more sense. Eat in Gordon Ramsays Plane Food or Wagamama before the flight (or Wetherspoons if on a budget)
--- old post above --- --- new post below ---
ARRGH!!

No cold drinks run after York on this train. Went to the buffet and was told because the train terminates at Newcastle and the journey time is less than one hour then there's no full service for York.

Whereas the buffet is open and they did announce the trolley was available to standard class after departing York.

Stella doesn't taste as nice after drinking Pedigree, but it's OK if I start on it.
 

Smoggy

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Travelled on the 18:03 Skipton service yesterday from Kings Cross. First time Ive sampled the new 'Evening Meal' offering. No meet and greet and didnt see any member of staff at all until after departure. Drinks trolley passed through shortly after departure from Kings Cross, and food orders taken a short while later.

Current menu choice doesnt really appeal to me, but I ordered the Red Onion and Goats Cheese tart which was served just after Peterborough. The chocolate and prune tart seemed very popular and they soon ran out. Second round of drinks trolley was about 10mins before arrival into Doncaster but had run out of white wine.

Personally, I wasnt that impressed at all with the menu selection or service and if I have to go First Class again (First advance was cheaper than the Standard Advance!) then I will be inclined to buy food and drink in advance.
 

ApAp

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Personally, I wasnt that impressed at all with the menu selection or service and if I have to go First Class again (First advance was cheaper than the Standard Advance!) then I will be inclined to buy food and drink in advance.

Of course First is cheaper than standard, they have a better selection available at seat from the trolley, that's why people choose to upgrade.
 

gazthomas

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On a northbound service as I write this. The weekend offering in first is really disappointing in my view. Half frozen croissant and reformed ham. Is that the best that can be done!

Also I have been on the train 2.5 hours and nobody has done a rubbish collection or cleaned up tables.
 

ApAp

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On a northbound service as I write this. The weekend offering in first is really disappointing in my view. Half frozen croissant and reformed ham. Is that the best that can be done!

Also I have been on the train 2.5 hours and nobody has done a rubbish collection or cleaned up tables.

We're all in this together. As part of Big Society rail you must take your own rubbish to the bin now and if you want food you must queue at the buffet.

The weekend first class service is total rubbish in my opinion. Upgrade to standard class if you want a trolley with a decent selection.
 

Furrball

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For their weekend service the breakfast roll is not what I would call a breakfast roll!!!!

(My definition being hot and meaty!!)
 
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We're all in this together. As part of Big Society rail you must take your own rubbish to the bin now and if you want food you must queue at the buffet.

The weekend first class service is total rubbish in my opinion.

Bins can be found behind seats all down the coach and going to the buffet for food is the same on any TOC on a weekend, only drawback for both is this intails getting up and using your legs.
 

ApAp

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Bins can be found behind seats all down the coach and going to the buffet for food is the same on any TOC on a weekend, only drawback for both is this intails getting up and using your legs.

Yeah, but it wasn't the same as GNER, NXEC or East Coast until 22 May. If I want exercise I go to the gym, if I want to use the buffet I'll travel standard which is what I'm doing today.
 

HST Power

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I'm going First Class with EC tomorrow on a journey over the regulated time of seventy minutes. Will I be served at my seat for breakfast/lunch or will I have to go to a catering car?
 

ApAp

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I'm going First Class with EC tomorrow on a journey over the regulated time of seventy minutes. Will I be served at my seat for breakfast/lunch or will I have to go to a catering car?

Depending on the time of your journey the answer may be both.

Breakfast you'll probably be OK as long as you're on the services before 9:30.

Lunch you may want to go to the buffet to supplement the at seat offering.
 

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