• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Greater Anglia fraud investigation | closed

Status
Not open for further replies.

MotCO

Established Member
Joined
25 Aug 2014
Messages
6,141
No, if the train company ever suspect you were lying, they are more likely to either increase the settlement figure or go straight to Court.

You need to engage positively with them, and convince them that you have learnt your lesson and will not reoffend.

Edit: reworded.
 
Last edited:
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

John R

Established Member
Joined
1 Jul 2013
Messages
6,133
Your account was highlighted due to some tickets either being purchased on board the trains or on arrival at stations. These tickets have been scanned on the barriers just after purchase to exit the barriers. These tickets are not valid. Tickets must be purchased prior to boarding the train to be valid. This flagged your account as possible fraudulent travel.
For example:
31/10/2025 18:25  Ingatestone Chelmsford
25/10/2025 15:21  Ingatestone Chelmsford

The time you are scanning in does not correlate with Greater Anglia services stopping at Ingatestone during this time. Therefore, can you please confirm your full journey.

In addition, could you provide evidence of your 16-25 railcard from October 2023 until present.

There has also been a number of child rate tickets purchased on your account, could you provide your date of birth please?

At this stage we would like to offer you an opportunity to explain these irregularities on your account, and based on your response the decision will be to either offer you the opportunity to repay any funds relating to these journeys (plus our administration fee), (b) to forward your case to our prosecutions department for processing or (c) close your case (if sufficient evidence has been provided and proved).


This is the reply I’ve got, what should I include in my reply which isn’t too incriminating? Can I mention the child tickets weren’t for me even if they were or will that end badly for me? Any help would be appreciated
You said at the start that you actually had valid tickets for the journeys quoted, and gave a reason why you purchased an additional ticket as shown. If that is true then you should say so if you wish to reply, and provide any evidence you have.

If it isn’t true and you didn’t have a ticket (ie you were short faring) then you are best advised not to answer as you will either be lying or incriminating yourself, neither of which are advisable.
 

banditomode

Member
Joined
14 Nov 2025
Messages
23
Location
chelmsford
Dear Sir/Madam,



Thank you for your email, referencing my travel irregularities.



Attached is evidence of my valid 16-25 Railcard.

As a student, I have purchased a railcard since October 2023.



My date of birth is: xxx



For the journeys you have referenced, the full journey would be from Stratford (London) to Chelmsford. I understand the tickets I purchased are not valid for the full journey.



I sincerely apologise for this oversight on my behalf and take full responsibility for my actions.



I would greatly appreciate the opportunity to repay any funds including any administration fees necessary.



In future travel with Greater Anglia, I will ensure the correct tickets are purchased for my journey.



I look forward to hearing from you in the hope this matter can be resolved swiftly.

Is this a good letter? Any adjustments or advice anyone?
 

MotCO

Established Member
Joined
25 Aug 2014
Messages
6,141
Dear Sir/Madam,



Thank you for your email, referencing my travel irregularities.



Attached is evidence of my valid 16-25 Railcard.

As a student, I have purchased a railcard since October 2023.



My date of birth is: xxx



For the journeys you have referenced, the full journey would be from Stratford (London) to Chelmsford. I understand the tickets I purchased are not valid for the full journey.



I sincerely apologise for this oversight on my behalf and take full responsibility for my actions.



I would greatly appreciate the opportunity to repay any funds including any administration fees necessary.



In future travel with Greater Anglia, I will ensure the correct tickets are purchased for my journey.



I look forward to hearing from you in the hope this matter can be resolved swiftly.

Is this a good letter? Any adjustments or advice anyone?

It just seems a bit short, and a bit perfunctory - writing what you've been told to write, but without any emotion. This is one of those occasions where you need to crawl to get the best outcome, and there isn't enough heartfelt regret. But don't over do it!
 

banditomode

Member
Joined
14 Nov 2025
Messages
23
Location
chelmsford
It just seems a bit short, and a bit perfunctory - writing what you've been told to write, but without any emotion. This is one of those occasions where you need to crawl to get the best outcome, and there isn't enough heartfelt regret. But don't over do it!
I’m trying not to incriminate myself too much, is this better? What else could I add

Dear Sir/Madam,



Thank you for your email referencing travel irregularities.



Please find attached evidence of my valid 16-25 Railcard. As a student, I have purchased a railcard annually since October 2023.



My date of birth is: xxx.



For the journeys you have referenced, the full journey would be from Stratford (London) to Chelmsford. I understand the tickets referenced would not be valid for the full journey.



I sincerely apologise for any oversight on my behalf. In future travel with Greater Anglia, I will ensure the correct tickets are always purchased for my journey.



I would greatly appreciate the opportunity to repay any funds outstanding including any administration fees necessary.



Thank you for your time and consideration and I look forward to hearing from you in the hope this matter can be resolved swiftly.



Kind regards,
 

AlterEgo

Verified Rep - Wingin' It! Paul Lucas
Joined
30 Dec 2008
Messages
29,664
Location
LBK
You can't describe obvious and blatant fare evasion as an oversight. That's incredibly disingenuous, if you are going to write to them.
 

Starmill

Veteran Member
Joined
18 May 2012
Messages
27,351
Location
Bolton
You've really messed this up I'm afraid by replying before asking here. You're going to look daft whatever you say to them now.
 

banditomode

Member
Joined
14 Nov 2025
Messages
23
Location
chelmsford
I haven’t sent this email.
You've really messed this up I'm afraid by replying before asking here. You're going to look daft whatever you say to them now.

== Doublepost prevention - post automatically merged: ==

Error of judgement or something like that
Thanks I’ve swapped this around

== Doublepost prevention - post automatically merged: ==

You can't describe obvious and blatant fare evasion as an oversight. That's incredibly disingenuous, if you are going to write to them.
Apart from that, is this enough to get an out of court? From what I’ve seen on here greater anglia do tend of offer them with compliance.
 

AlterEgo

Verified Rep - Wingin' It! Paul Lucas
Joined
30 Dec 2008
Messages
29,664
Location
LBK
Greater Anglia will be delighted with an out of court settlement given they have absolutely no proper evidence other than your own free admissions. They probably have a conga line in the office every time someone replies.
 

Titfield

Established Member
Joined
26 Jun 2013
Messages
3,247
Greater Anglia will be delighted with an out of court settlement given they have absolutely no proper evidence other than your own free admissions. They probably have a conga line in the office every time someone replies.
They know the power a guilty conscience exerts. The choice is of course for the OP to make. Reply and hope for a settlement to assuage their guilt or ignore and hope no further action is taken because the TOC has no / insufficient evidence to go to court with.
 

saismee

Established Member
Joined
20 Oct 2023
Messages
1,758
Location
UK
They probably have a conga line in the office every time someone replies.
With them being described as a "money printing department", I imagine the overwhelming majority of people reply!
 

banditomode

Member
Joined
14 Nov 2025
Messages
23
Location
chelmsford
They know the power a guilty conscience exerts. The choice is of course for the OP to make. Reply and hope for a settlement to assuage their guilt or ignore and hope no further action is taken because the TOC has no / insufficient evidence to go to court with.
I’m feeling guilty and my anxiety is through the roof with this. I just want it gone tbf
 

banditomode

Member
Joined
14 Nov 2025
Messages
23
Location
chelmsford
Greater Anglia will be delighted with an out of court settlement given they have absolutely no proper evidence other than your own free admissions. They probably have a conga line in the office every time someone replies.
If that’s the case I’m just happy it won’t escalate to court

== Doublepost prevention - post automatically merged: ==

So just changing the sentence on lapse of judgment would that be okay to send ?
 
Last edited:

Starmill

Veteran Member
Joined
18 May 2012
Messages
27,351
Location
Bolton
If that’s the case I’m just happy it won’t escalate to court

== Doublepost prevention - post automatically merged: ==

So just changing the sentence on lapse of judgment would that be okay to send ?
You're playing a dangerous game even with that, because it makes it sound like you lied to them brazenly in your first email.
 

John R

Established Member
Joined
1 Jul 2013
Messages
6,133
I only said I’m not sure what you mean, not revealing much
Your first email was clearly written from the mindset of someone who hadn’t done anything wrong. When clearly you knew you had.

But I’m not sure it matters. They will be happy to get the truth now as they can then work out how much you need to pay them, which is their objective in writing to you.
 

banditomode

Member
Joined
14 Nov 2025
Messages
23
Location
chelmsford
Your first email was clearly written from the mindset of someone who hadn’t done anything wrong. When clearly you knew you had.

But I’m not sure it matters. They will be happy to get the truth now as they can then work out how much you need to pay them, which is their objective in writing to you.
Do you think they will offer a settlement then? That’s all I’m after. A criminal record would ruin my future
 

z444z

Established Member
Joined
17 Apr 2022
Messages
1,219
Location
London
Do you think they will offer a settlement then? That’s all I’m after. A criminal record would ruin my future
As you’ve been told multiple times, there is basically no prospect of criminal conviction. The actions they’re taking in your case are not the actions they take when they have sufficient evidence to prosecute. In fact by admitting to what you did, you might even be increasing the chances of being prosecuted by giving them evidence where they had none.

If you do decide to admit to it and offer them a settlement there is a very good chance they’ll take it, but they could decide to prosecute you instead.
 

WesternLancer

Veteran Member
Joined
12 Apr 2019
Messages
15,366
I’m feeling guilty and my anxiety is through the roof with this. I just want it gone tbf
Given you have made it clear you are keen to try and constructively resolve this with them (which is your choice given you have been clearly advised here on the options you have) then I think it's helpful to try to give advice to help you achieve your objective.

With that in mind I think your amended draft is something you could send them to achieve that.

Financially you need to consider from your own knowledge of your travel without valid ticket(s) how often you have done that, what you might owe and thus what they might ask you to pay. At the moment you are sort of offering to pay them whatever they say you owe. I'm not sure how much that might be but hopefully you have worked out a reasonable figure and can afford to pay it if asked (since you are offering to do that). The only way to get more knowledge about that would be to amend your reply to them to ask them to list out what they think your travel without valid tickets might be. The consequences of that would be you needing to negotiate with them / prove to them if you think any of such a list they might provide might be wrong (ie occasions when your tickets/travel were all in order).

No one here can 100% guarantee if they will settle out of court or proceed to some form of court action - but personally I think they will settle out of court in exchange for you paying what they think you owe them. That's just my hunch.
 

John R

Established Member
Joined
1 Jul 2013
Messages
6,133
Do you think they will offer a settlement then? That’s all I’m after. A criminal record would ruin my future
Yes, almost certainly in my view. They see much worse cases where they had clear evidence from the outset and still settle, rather than taking to court.
 

Tetchytyke

Veteran Member
Joined
12 Sep 2013
Messages
17,646
Location
Isle of Man
You're playing a dangerous game even with that, because it makes it sound like you lied to them brazenly in your first email.
I don’t think they’ll mind, they know he was lying the first time, that’s why they wrote to him.

I don’t think these letters and emails need to be particularly gushing, it’s more of a business transaction than anything else. They want the OP to write them a big fat cheque. They only want to prosecute people who don’t write the big fat cheque.
 

greatkingrat

Established Member
Joined
20 Jan 2011
Messages
3,314
I don’t think they’ll mind, they know he was lying the first time, that’s why they wrote to him.

I don’t think these letters and emails need to be particularly gushing, it’s more of a business transaction than anything else. They want the OP to write them a big fat cheque. They only want to prosecute people who don’t write the big fat cheque.
I agree, some posters seem to get too obsessed with the exact wording of every email, despite no evidence it makes any difference. In fact we have seen that when someone doesn't reply at all, the next email generally contains a settlement offer anyway.
 

Starmill

Veteran Member
Joined
18 May 2012
Messages
27,351
Location
Bolton
I don’t think they’ll mind, they know he was lying the first time, that’s why they wrote to him.

I don’t think these letters and emails need to be particularly gushing, it’s more of a business transaction than anything else. They want the OP to write them a big fat cheque. They only want to prosecute people who don’t write the big fat cheque.
Indeed. Which is a very good reason why it's not useful when posters ask for advice but aren't up front about what's actually happened, all it does is waste both parties' time.

== Doublepost prevention - post automatically merged: ==

Outcomes of hundreds of posts on this forum suggest that if you engage with them, you can expect to lose hundreds or even thousands of pounds, but if you ignore them it’s likely that nothing will happen except you receive a few more emails.
I think it's relevant to return to this advice at this point.
 

John R

Established Member
Joined
1 Jul 2013
Messages
6,133
Thanks for the update. Glad you got it resolved to your satisfaction.
 

WesternLancer

Veteran Member
Joined
12 Apr 2019
Messages
15,366
Update: got a £350 total settlement. Thanks for the help everyone
Thanks - this is helpful as you took a different approach to the one people seem to take (ie ignore it) so we don't tend to know what happens to them (if anything)

I assume you feel this reflects reasonably what you think you may have owed them (no need to say one way or the other on here)

I would keep proof of this payment and any receipt plus all the e-mails / paperwork safe and I would keep them long term (certainly more than a year) in case of the unlikely event of anything about tis being raised with you again in future.
 
Status
Not open for further replies.

Top