London Underground - CSA1 / CSA2 - Recruitment and Discussion

[aimee723]

Just got invited to the final stage

Yay

 

[Queenie]

Hi once you fill out and send back the initial onboarding documents , how long is it usually before you get sent the Reed link ?

Congrats! Did you get onboarding documents and forms to fill straight away?

== Doublepost prevention - post automatically merged: 8 Oct 2025 ==

Yes next Friday. How did it go today?

It went well I think! Passed the role play and did sbi, just waiting to hear on the outcome

 

[Zb0905]

Congrats! Did you get onboarding documents and forms to fill straight away?

== Doublepost prevention - post automatically merged: 8 Oct 2025 ==


It went well I think! Passed the role play and did sbi, just waiting to hear on the outcome

What scenario did you get ?

 

[koalakitten]

Hi guys. Just a quick question. If a passenger has no form of valid payment and is tired after work you've run through all possible options like apple pay cash call a friend what do you do. People help!

 

[Zb0905]

Hi guys. Just a quick question. If a passenger has no form of valid payment and is tired after work you've run through all possible options like apple pay cash call a friend what do you do. People help!

Let them out the station I guess because you can’t keep them there

 

[koalakitten]

Let them out the station I guess because you can’t keep them there

The passenger wants to tap in and the card ain't working. No alternative payments. Do you let them through open to anyone to answer.

 

[ac2552]

The passenger wants to tap in and the card ain't working. No alternative payments. Do you let them through open to anyone to answer.

Think about what TfL are selling and then think of the answer. I had a role play where a customer didn’t have their phone, no money on their card, no one to ask etc. I went through every single possibility and finally had to say ‘I’m really sorry I couldn’t be more help, but there’s nothing more I can do’

 

[koalakitten]

Think about what TfL are selling and then think of the answer. I had a role play where a customer didn’t have their phone, no money on their card, no one to ask etc. I went through every single possibility and finally had to say ‘I’m really sorry I couldn’t be more help, but there’s nothing more I can do’

Mine was the exact same i went along the lines of alternative payment pretend radio to supervisor but said he's busy with an incident then call a friend she said use the key to let me through I said I cant as its for emergencies. In the end she said there's nothing you can do I said no sorry. I failed. Any tips?

 

[aimee723]

Mine was the exact same i went along the lines of alternative payment pretend radio to supervisor but said he's busy with an incident then call a friend she said use the key to let me through I said I cant as its for emergencies. In the end she said there's nothing you can do I said no sorry. I failed. Any tips?

...

 

[blackcat12]

Hi

Also just got a conditional offer.

Thank you to all who gave hints and tips.

 

[Zb0905]

s

Hi

Also just got a conditional offer.

Thank you to all who gave hints and tips.

how long did it take to get your conditional offer from interview and congrats again

 

[koalakitten]

My friend is a supervisor for TFL I’ve just asked her and if you have tried all the payment options etc then ask for supervisor and they have a form called an inability to pay that they can carry on their journey. If the supervisor is busy then you can let them through the gate to get home and just call/radio the station ahead where they are getting off. It’s a duty of care too to make sure vulnerable people are safe in circumstances like that.

Ah I see. In this case I was told to get the supervisor and there were only 2 of us in the room haha so I just pretend radio and said he was busy. She was very tired after work so I do see your point of duty of care.

 

[blackcat12]

s

how long did it take to get your conditional offer from interview and congrats again

Thanks.

1 week.

 

[ac2552]

Mine was the exact same i went along the lines of alternative payment pretend radio to supervisor but said he's busy with an incident then call a friend she said use the key to let me through I said I cant as its for emergencies. In the end she said there's nothing you can do I said no sorry. I failed. Any tips?

I really couldn’t tell you as I passed. I was told I had another staff member but I was expected to handle it alone. Were you told the same?

 

[koalakitten]

I really couldn’t tell you as I passed. I was told I had another staff member but I was expected to handle it alone. Were you told the same?

Didn't say anything regarding that but assume it was meant to be done by myself. Lady did say shes so tired so maybe duty of care would've kicked in then. Your customer service skills were probably much better than mine then haha

 

[ac2552]

Didn't say anything regarding that but assume it was meant to be done by myself. Lady did say shes so tired so maybe duty of care would've kicked in then. Your customer service skills were probably much better than mine then haha

I was extremely sympathetic and gave A LOT of options so I really was at a loss. It was to the point where even I thought ‘my god do I just let the poor woman through?!’ Lol

 

[Zb0905]

Thanks.

1 week.

Any advice for the sbi and don’t they normally call you before sending your offer

 

[Burry]

Ah I see. In this case I was told to get the supervisor and there were only 2 of us in the room haha so I just pretend radio and said he was busy. She was very tired after work so I do see your point of duty of care.

After all the options offered of payment refused. Do you have to radio in the supervisor to get permission to allow her to go through without ticket? Or would you pretend to radio in the chosen destination gateline and tell them a person of that description coming and to allow them through without ticket?

 

[bluegoblin7]

Contact the Supervisor. To be honest, nowadays even in reality this is what CSAs are expected to do - you’re not paid to make these decisions.

 

[koalakitten]

Contact the Supervisor. To be honest, nowadays even in reality this is what CSAs are expected to do - you’re not paid to make these decisions.

So in a scenario with the two of you at the last possible action do you radio through and pretend they said yeah.

 

[Burry]

Contact the Supervisor. To be honest, nowadays even in reality this is what CSAs are expected to do - you’re not paid to make these decisions.

Is that how you would answer if you would do the role play scenario?

 

[bluegoblin7]

Yes - caveat, it’s eleven years since I did the role play and it was a very different topic, but try and offer whatever help you can, reassure but if it comes to it pass it up the chain of command. Don’t shirk responsibility, but don’t overstep your responsibilities either.

Of course, those who’ve been through the process more recently may have a better view.

 

[blackcat12]

Any advice for the sbi and don’t they normally call you before sending your offer

Didn't get a call. Just an email in junk folder.

Advice for SBI

Read the brief you're given, there's plenty of time. Make notes regarding what you want to say/what you would do in the situation.

You may be asked to justify your course of action and the order you do consecutive tasks.

Refer answers to TFL values that you will have in front of you.

I was asked one question about customer service experience in previous employment.

And finally; just keep calm and don't stress. Interviewers I had were fair and easy going.

Best of luck

 

[Zb0905]

Didn't get a call. Just an email in junk folder.

Advice for SBI

Read the brief you're given, there's plenty of time. Make notes regarding what you want to say/what you would do in the situation.

You may be asked to justify your course of action and the order you do consecutive tasks.

Refer answers to TFL values that you will have in front of you.

I was asked one question about customer service experience in previous employment.

And finally; just keep calm and don't stress. Interviewers I had were fair and easy going.

Best of luck

Your spam folder no way, oh ok that sounds pretty straightforward I have mine next Thursday so hopefully should be good

 

[19881]

Didn't get a call. Just an email in junk folder.

Advice for SBI

Read the brief you're given, there's plenty of time. Make notes regarding what you want to say/what you would do in the situation.

You may be asked to justify your course of action and the order you do consecutive tasks.

Refer answers to TFL values that you will have in front of you.

I was asked one question about customer service experience in previous employment.

And finally; just keep calm and don't stress. Interviewers I had were fair and easy going.

Best of luck

How long did it take them to send you a reed link ?

 

[Burry]

Is that how you would answer if you would do the role play scenario?

Anyone recently did this role play and passed, would you be able to answer that? Would really appreciate it

 

[Queenie]

What scenario did you get ?

Just got a conditional offer! My scenario was pretty hectic. Train delayed 20 mins and next one was coming in 5, platform was busy as people were congregating near stairs/escalator and screens but other end of the platform was empty. Then someone dropped a hot drink on another passenger and a they started getting rowdy with each other. Spent the whole time talking about the scenario as there was so much going on, they didn’t have time to ask my about myself or my current role but I managed to slide it in there. All in all it was abit hectic, I have seen some easier scenarios on here but I guess I handled it well enough to get the role!

 

[Zb0905]

Just got a conditional offer! My scenario was pretty hectic. Train delayed 20 mins and next one was coming in 5, platform was busy as people were congregating near stairs/escalator and screens but other end of the platform was empty. Then someone dropped a hot drink on another passenger and a they started getting rowdy with each other. Spent the whole time talking about the scenario as there was so much going on, they didn’t have time to ask my about myself or my current role but I managed to slide it in there. All in all it was abit hectic, I have seen some easier scenarios on here but I guess I handled it well enough to get the role!

Damn u really got it all congrats on the offer again

 

[koalakitten]

Just got a conditional offer! My scenario was pretty hectic. Train delayed 20 mins and next one was coming in 5, platform was busy as people were congregating near stairs/escalator and screens but other end of the platform was empty. Then someone dropped a hot drink on another passenger and a they started getting rowdy with each other. Spent the whole time talking about the scenario as there was so much going on, they didn’t have time to ask my about myself or my current role but I managed to slide it in there. All in all it was abit hectic, I have seen some easier scenarios on here but I guess I handled it well enough to get the role!

What did you have for the roleplay?

 

[Queenie]

What did you have for the roleplay?

Customer came in and 2/3 lines at the station were suspended, he was quite frantic and had somewhere to be for work. Introduced myself, re routed him using the provided map on the wall, checked his ticket was valid for the new route, apologised for the disruption and told him to check live updates the morning of his travel as he mentioned he checked a few days ago, wished him a good rest of his day