Delay Repay with a through ticket if only delayed on first leg

[AY1975]

Let us suppose that you are travelling from A to C with a change of trains at B and you hold a through ticket for the entire journey, and on the first leg of the journey you get delayed by long enough to qualify for Delay Repay if you were only going from A to B, but you still make your intended connection and you arrive at your final destination on time (or within less than 15 minutes of your timetabled arrival time). Would you then still be able to claim Delay Repay for the first leg of the journey, or would you be out of luck?

Obviously, if that happened and you were using separate tickets from A to B and B to C you'd be eligible for Delay Repay on your ticket for the first leg of the journey.

 

[JBuchananGB]

It is irrelevant whether you held a through tickets or split tickets. In the circumstances described no delay repay is due.

 

[skyhigh]

Obviously, if that happened and you were using separate tickets from A to B and B to C you'd be eligible for Delay Repay on your ticket for the first leg of the journey.

No, that would be a fraudulent claim.

You can use one or more tickets to make a single journey. It is the delay to the overall journey that matters for delay repay, not the individual tickets.

 

[cool110]

The only way you could if the ticket allows break of journey and you planned for to B to be an additional destination rather than just an interchange point.

 

[xotGD]

The only way you could if the ticket allows break of journey and you planned for to B to be an additional destination rather than just an interchange point.

Yes - if you buy a ticket A-C, but, for example you caught a train to B in the morning (which was delayed) and then continued your journey from B to C after work for an evening out, it would be legitimate to claim for your delay arriving at B.

But don't be surprised if it is rejected!

 

[AY1975]

Yes - if you buy a ticket A-C, but, for example you caught a train to B in the morning (which was delayed) and then continued your journey from B to C after work for an evening out, it would be legitimate to claim for your delay arriving at B.

But don't be surprised if it is rejected!

Also, even if your journey from A to B was just the first leg of your journey from A to C and you had separate A to B and B to C tickets that you'd bought from different outlets, I suppose they wouldn't be able to tell that your journey from A to B was part of a through journey to C rather than a journey in its own right.

And if you had a through ticket from A to C and the delay on the A to B leg of the journey still inconvenienced you in some way, for example if it prevented you from buying refreshments for your B to C journey or using the toilet at the station where you changed (and the B to C leg was over an hour on a train with only one toilet that was out of order), or if it meant you had to rush to catch your second train and that caused you to have health issues, then I suppose you could potentially have a case, but you'd have to be prepared to argue your case and be prepared for your claim to be rejected.

I suppose technically under those circumstances you wouldn't be entitled to any Delay Repay, but if you're lucky the train operator might offer some sort of goodwill gesture but that would very much be at their discretion.

 

[JBuchananGB]

A few years ago my wife and my granddaughter we quite badly delayed on a journey from London to Southport via Liverpool. They travelled on a Family Ticket from London to Liverpool, and separate tickets to cover Liverpool to Southport. To keep things simple we only claimed for the London to Liverpool leg of the journey. But that's not quite the same as the OP's idea, because the overall journey was delayed, we just chose to avoid hassle with delay repay.