Chiltern Website Refund Form not Working

[wench]

Hoping someone can help. I've had a really bad experience with them.

I was travelling into London from one of their outlaying stations in October last year. I asked for a single ticket from the sales booth; paid via card, and didn't really pay much attention to what I'd been given. (The station isn't my local one, so I didn't know what the "standard" rate for a single/return ticket would be.)

Got on the rail replacement bus, and saw I had been sold a return ticket. Rang up customer services a couple of days later, and they said fill in the online form. This was duly done, but no correspondence received back from Chiltern. I spoke to their customer services a week later; I was told nothing had been received, and to try again on the website. This was done, and still no email contact from them. I then emailed another address, asking for an update, to be told that they haven't received anything, so no refund.

I have since contacted the rail ombudsmen. Chiltern's reply is "you should have checked the ticket, and we got nothing from you from our website form". Still waiting further on this.

Is there any other means of getting my money back from the ticket? Bank chargeback?

 

[30907]

What was the difference in price between the single fare and the actual ticket you bought.
You can look on https://www.brfares.com/!home to get the information.

The reason I ask is that unless you travel in the morning peak, the difference will be relatively small.

 

[WesternLancer]

Hoping someone can help. I've had a really bad experience with them.

I was travelling into London from one of their outlaying stations in October last year. I asked for a single ticket from the sales booth; paid via card, and didn't really pay much attention to what I'd been given. (The station isn't my local one, so I didn't know what the "standard" rate for a single/return ticket would be.)

Got on the rail replacement bus, and saw I had been sold a return ticket. Rang up customer services a couple of days later, and they said fill in the online form. This was duly done, but no correspondence received back from Chiltern. I spoke to their customer services a week later; I was told nothing had been received, and to try again on the website. This was done, and still no email contact from them. I then emailed another address, asking for an update, to be told that they haven't received anything, so no refund.

I have since contacted the rail ombudsmen. Chiltern's reply is "you should have checked the ticket, and we got nothing from you from our website form". Still waiting further on this.

Is there any other means of getting my money back from the ticket? Bank chargeback?

Send ticket with covering letter in the post?

 

[gray1404]

I agree that the difference could actually be very small indeed. But check.

If you have escalated this case to the Ombudsman already then best you wait to hear back from them.

If they require more information keep it clear and simple.