Consequences of Storm Burt and for that matter any disruptive event.
I do wish WestMidlands Trains would train their staff to use sensible sources of train running data. I intended to travel from the Hereford to New Street line yesterday (Sunday) morning. I checked Real Time Trains (RTT), everything seemed ok, but the station departure board said ‘Cancelled’. I used the Help Point and talked to their Customer Services rep, he confirmed the cancellation and together we tried to find an alternative route. Thus I failed to get to the Model Railway event at the NEC. By the time I got home five minutes later the so called cancelled train had called at the station just six minutes late.
So to today. We had a friend staying who needed to go home to Chippenham. The Hereford - Worcester - New Street train was on time, but on arriving at Foregate Street she found that the GWR Worcester - Temple Meads train was also cancelled, station staff confirmed that as fact. Only that just wasn’t true. Being wise after yesterdays debacle I checked the inbound service from Temple Meads on RTT, by the time our friend called us to say she was coming back to us, her train was in the process of turning back at Henwick, and duly arrived and departed on time.
What information sources are WMT staff ‘on the ground’ using? It clearly isn’t real time in any sense of the term, and yet the public can access reality on their smart phones. As Gerry Fiennes wrote ‘I Tried to Run a Railway’.