Delay Repay

[stssts1985]

I'm wondering if it's possible for me to submit for delay repay!

I had an off peak single from Manchester to London Terminals and boarded the 13.55 Avanti which was on time and remained on time until it arrived in Euston.

However I opted to break my journey in Crewe and boarded a train that arrived into London 20+ mins late. It wasn't a long break as I wanted to try out the new Evero train that was behind coming from Holyhead.

Given I opted to alight my on time train and change would I still be entitled to claim?

Wondered if anyone can help please

 

[Haywain]

Given I opted to alight my on time train and change would I still be entitled to claim?

Yes. You and the train you chose to travel on were delayed so you should claim.

 

[stssts1985]

Yes. You and the train you chose to travel on were delayed so you should claim.

Thank you

 

[Watershed]

Yes, you are eligible to claim Delay Repay.

Your ticket allowed you to break your journey and in any event, changing trains doesn't actually count as a break of journey. There is no obligation for your chosen itinerary to be the fastest available one to claim Delay Repay.

You may have to manually enter your itinerary on the Avanti Delay Repay portal as I suspect it won't come up automatically.

 

[stssts1985]

Yes, you are eligible to claim Delay Repay.

Your ticket allowed you to break your journey and in any event, changing trains doesn't actually count as a break of journey. There is no obligation for your chosen itinerary to be the fastest available one to claim Delay Repay.

You may have to manually enter your itinerary on the Avanti Delay Repay portal as I suspect it won't come up automatically.

Thank you I appreciate your input- thanks