I think of the 10 journeys I've made from London to Bristol in the past year, there have been major delays at Reading on 3 of them.
Certainly got my money's worth from the first class lounge, but feel sorry for anyone who had to wait on the concourse for the 90 minutes delay.
I wonder how many people know that you can get your ticket refunded when the delays are this long? I reckon about 10% will claim.
This reminds me that MML used to hand out forms on the train when large delays occur so that the guard makes sure that everybody has access to them and is aware of their entitlements. Never seen any other TOC do it.
I wonder if they took account of how confident they were that the delay would be attributed to Network Rail/another TOC when deciding to give the forms out...
A couple of them were for signal failures. They still paid out.