Pilots and flight attendants were confused as to why the cockpit doors opened during the rapid depressurization on Alaska Airlines flight AS 1282.According to the United States (US) National Transportation Safety Board (NTSB) chair Jennifer Homendy, the cockpit door is supposed to open up during explosive cabin depressurization events on the Boeing 737 MAX. However, this information was not included in the flight manual, Homendy added during an NTSB media briefing about the Alaska Airlines 737 MAX 9 incident.
Poor communication between the cockpit and the cabin
Homendy once again reiterated that the flight crew and cabin crew members struggled to communicate with each other, noting that the NTSB talked with two remaining flight attendants whom the investigators had not spoken to previously. “The discussion was consistent, with the interviews of the other two flight attendants also reporting pretty significant crew communications challenges during the event,” she said during the media briefing on January 8, 2024.The chair also noted that the flight attendants were concerned with four unaccompanied minors and three small children who sat on the laps of their caregivers at the time of the rapid depressurization event. “At the time, the two flight attendants in the aft outboard seats in the aft galley had difficulty seeing what was going on in the cabin and in the aisle,” the chair continued, adding that there was a very small mirror provided to crew members sitting in that position to look down the aisle."We found today that the cockpit door is designed to open during rapid decompression,” Homendy added. “However, none among the crew knew that.” As a result, Boeing will now include the information in the flight manual, which “will hopefully translate into procedures and information for flight attendants and for the crew in the cockpit.”Notably, Homendy’s media briefing on January 7 provided information that one flight attendant saw the first officer jolt forward, with the pilot losing a portion of their headset during the event. The flight attendant was able to close the cockpit door, which slammed into the lavatory’s door, noting that “communication was a serious issue” during the flight.Loose bolts found by Alaska and United Airlines
While initially, the US Federal Aviation Administration (FAA) issued an Emergency Airworthiness Directive (EAD) on January 6, the regulator followed up with a statement on January 8 that it has approved “a method to comply with the FAA's Boeing 737-9 emergency airworthiness directive, and it has been provided to the affected operators.”Since, both Alaska Airlines and United Airlines have found bolts that were not tightened on their 737 MAX 9 plug door hinge brackets, which can result in a blowout of the door from the fuselage of the aircraft. In a statement, Alaska Airlines said that its maintenance technicians have been preparing its 737 MAX 9 fleet for inspections and accessing the plug doors. “Initial reports from our technicians indicate some loose hardware was visible on some aircraft,” the airline said.In turn, United Airlines told The Air Current that since beginning its preliminary inspections of the 737 MAX 9 fleet, maintenance technicians have found “instances that appear to relate to installation issues in the door plug.” The carrier added that some bolts needed additional tightening.