Service doesn’t exist.

[dlj83]

What should happen in this situation, I bought a ticket from Dartford to Rainham and the journey itinerary was displayed as: Dartford to Gillingham and then change there for a service six minutes later to Rainham. When I arrived at Gillingham there was no onward trains in either direction. I was quoted £28 for a taxi from Gillingham but I didn’t have that money so I had a 90 minute walk instead.

My ticket was booked on trip.com

My questions are, would I entitled to any refund as they have advertised a train that doesn’t exist and also how this be wrong? I’d assume they’d have access to all service information. View attachment 149026

 

[James H]

I note the journey starts just after midnight - is this a case of a confusion of dates where trains after midnight are part of the previous day's service?

 

[Trainguy34]

If you look, it says a 24hr 6 minute connection, so waiting a day and 6 mins.

 

[Merseysider]

If there was an image attached, it appears to have been removed by the OP.

 

[Watershed]

What should happen in this situation, I bought a ticket from Dartford to Rainham and the journey itinerary was displayed as: Dartford to Gillingham and then change there for a service six minutes later to Rainham. When I arrived at Gillingham there was no onward trains in either direction. I was quoted £28 for a taxi from Gillingham but I didn’t have that money so I had a 90 minute walk instead.

My ticket was booked on trip.com

My questions are, would I entitled to any refund as they have advertised a train that doesn’t exist and also how this be wrong? I’d assume they’d have access to all service information. View attachment 149026

Please could you reinstate the image you posted. Your post doesn't make much sense without this context.

 

[30907]

Please could you reinstate the image you posted. Your post doesn't make much sense without this context.

Perhaps they have realised that post #3 hit the nail on the head?

 

[disunity]

If you look, it says a 24hr 6 minute connection, so waiting a day and 6 mins.

Why would a journey planner ever a 24 hour connection on rail?

 

[yorkie]

Why would a journey planner ever a 24 hour connection on rail?

It was booked on Trip.com, so nothing would surprise me!