Refund on separate going+return tickets for a weekend trip when only outward journey cancelled?

[tornado]

I booked an advance single from Glasgow to London last Friday afternoon, and an advance single from London to Glasgow last Sunday evening. The plan was for a weekend in London. The two tickets were purchased in separate bookings.

All Friday trains were cancelled because of the storm, so I abandoned the trip.

Can I get a refund on both tickets? Would I be able to do this through delay repay as the Sunday train ran as scheduled?

 

[skyhigh]

Can I get a refund on both tickets?

Yes

Would I be able to do this through delay repay

No. Contact the retailer who sold you the ticket and make it clear that you abandoned your journey due to disruption and you should be given a full fee-free refund. Don't use Delay Repay - that is only for if you did make the journey and were delayed in the process.

 

[tornado]

Ok. So I guess there is some official rule which states this? or is it based on the goodwill of retailers?

 

[skyhigh]

Ok. So I guess there is some official rule which states this? or is it based on the goodwill of retailers?

National Rail Conditions of Travel -

29.2
...If a delay or cancellation on any leg of your journey is the reason you could not complete your journey, you are entitled to a full refund on any Tickets held for that journey under condition 30.1

30. Your Right to a Refund If Your Train Is Disrupted and You Choose Not to Travel

30.1 Conditions 30.1 – 30.4 cover all Tickets other than Season Tickets, and also apply if you have begun your journey but are unable to complete it due to a delay to, or cancellation of, your service. In such cases, you are permitted to return to your point of origin and still get a refund.

You may return an unused Ticket to the original retailer or Train Company from whom it was purchased, where you will be given a full refund with no administration fee charged, if you decide not to travel because the train you intended to use is:
• cancelled, or
• delayed, or
• rescheduled from that in Published Timetable of the Day after you have purchased a Ticket or Tickets, or
• your reservation will not be honoured

 

[tornado]

Ok. But technically I have two separate journeys "Glasgow to London" and some days later "London to Glasgow". They are not on the same itinerary. And actually "London to Glasgow" ran just fine, but obviously I wasn't there to get on it.

It doesn't seem the above rules directly refer to my situation?

 

[skyhigh]

Ok. But technically I have two separate journeys "Glasgow to London" and some days later "London to Glasgow".

I would argue it is one journey. You are clearly going from A to B and back to A. It refers to 'tickets' in the plural which indicates that multiple tickets can constitute one journey.

It's simple - the train you were intending to use was cancelled, so you abandoned your whole journey. You're entitled to a fee-free refund.

Who did you buy the ticket(s) from?

 

[tornado]

Seatfrog (Superfare tickets), so lets see how the refund goes. A quick search on this forum suggests somebody had to do a credit card chargeback due to their lack of response on refunds. Hopefully not the case for me.