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Vending Machines vs Traditional Catering?

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fgwrich

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I believe they will have a trolley provision in standard with a galley for catering in first.

mods note - split from this thread

Welcome to the modern world on the Western where it works oh so well...

Shame really, Virgin to their credit showed you can fit a small shop on these things, though I guess with them being shorter than a standard IET space is probably more at a premium.
 
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AJDesiro

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Welcome to the modern world on the Western where it works oh so well...

Shame really, Virgin to their credit showed you can fit a small shop on these things, though I guess with them being shorter than a standard IET space is probably more at a premium.
Indeed, their west coast successor seem to have common sense in that regard too, considering their 805/807 fleet are also planned to have a similar shop onboard.
 

TT-ONR-NRN

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Welcome to the modern world on the Western where it works oh so well...

Shame really, Virgin to their credit showed you can fit a small shop on these things, though I guess with them being shorter than a standard IET space is probably more at a premium.
And they're hardly going to be working the longest of journeys. 90 minutes to Nottingham and 2 hours to Sheffield. Not comparable to GWR's journey lengths at all, of course, or CrossCountry's. A trolley is absolutely fine for 90-120 minute journeys. You won't get anything going to Weymouth (3.5 hrs) or Salisbury or Portsmouth.
(I know you obviously know that but for the benefit of those that don't)
 

Mzzzs

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Thanks for the info!!
I do hope EMR do take a real step forward for catering I find the current offering rather poor especially for the first class where a kitchen is fitted to 222.

The at-seat service has made me spend more buying stuff on trains now it's more convenient. I could see shops on the train going in future.
 

Archie810

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Thanks for the info!!
I do hope EMR do take a real step forward for catering I find the current offering rather poor especially for the first class where a kitchen is fitted to 222.

The at-seat service has made me spend more buying stuff on trains now it's more convenient. I could see shops on the train going in future.
I doubt shops will be going on trains, with space on trains being very limited as much space as possible needs to be for passenger accommodation
 

QSK19

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My only concern is capacity, but I'm sure a future add on is always possible with Hitachi being active for a number of years to come.

Plenty of 158s and 170s knocking around if we need more of them!
Yup indeed so (especially given that the realisation seems to be that 33x 810s isn’t enough to run the originally-intended service level), but only if the DfT allow the spend, of course. Not that they they’ve done that much in general for the East Mids anyway.
 

irish_rail

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And they're hardly going to be working the longest of journeys. 90 minutes to Nottingham and 2 hours to Sheffield. Not comparable to GWR's journey lengths at all, of course, or CrossCountry's. A trolley is absolutely fine for 90-120 minute journeys. You won't get anything going to Weymouth (3.5 hrs) or Salisbury or Portsmouth.
(I know you obviously know that but for the benefit of those that don't)
The issue that arises again and again on GWR , is that when the train is full with standees and luggage , the trolley simply can't get through and so the catering is suspended meaning anyone who wants food or a drink has to go without . Similarly its a lottery whether it will turn up or not within the first hour of the journey, or will it arrive just before time to get off.
 

fgwrich

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The issue that arises again and again on GWR , is that when the train is full with standees and luggage , the trolley simply can't get through and so the catering is suspended meaning anyone who wants food or a drink has to go without . Similarly it’s a lottery whether it will turn up or not within the first hour of the journey, or will it arrive just before time to get off.
These days it doesn’t even take the train to be full of passengers or luggage to stop the trolley coming through. On a few recent trips, they've just served first class, then announced they are static in one of the trolley stowage areas for the rest of the journey. Which really does make a mockery of not just having a dedicated space or shop in the first place.

And that’s the problem with using a trolley to provide catering on intercity services.
 

irish_rail

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These days it doesn’t even take the train to be full of passengers or luggage to stop the trolley coming through. On a few recent trips, they've just served first class, then announced they are static in one of the trolley stowage areas for the rest of the journey. Which really does make a mockery of not just having a dedicated space or shop in the first place.

And that’s the problem with using a trolley to provide catering on intercity services.
It certainly hasn't been a success. I guess the saving grace in the East Midlands is that I reckon most locations have decent station shops, M and S etc etc. The south west isn't so lucky and very few stations have anywhere to buy food or drink before hand. So on EMR I think passengers will be OK provided they stock up before hand!
 

InOban

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Surely if the train is crowded enough to block the trolley, it is even less likely that people will leave their precious seat to find a shop?
 

Rick1984

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Order to your seat is much better than a trolley. Means you can offer a wider range including hot items
 

Peter Sarf

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I must admit I tend to plan on finding a shop near but outside the station for food and drink. I don't want to pay inflated prices. So the existence or otherwise (planned or cancelled) of a Buffet/Trolley/Ordering-service is lost on me and there might as well be more seats !.

It amazes me how far we have progressed from the Midland Main Line being the Cinderella line it used to be. Nowadays it keeps getting purpose built brand new trains and now the sparks effect looms !. I am ignoring 360s and 180s of course.
 

BJames

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I agree with the above - I don't think I've ever bought anything onboard EMR but I have done on longer distance e.g. GWR before. I think it's not so important on this stretch with the journey times we're talking about. But see the Avanti Shop thread for more extended discussion around how important it is for people on the longer distance routes to be able to access something on board.
 
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Energy

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Vending machine fitted to the 810s would be enough. A buffet isn't needed for 90 mins.
 

Richard Scott

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And they're hardly going to be working the longest of journeys. 90 minutes to Nottingham and 2 hours to Sheffield. Not comparable to GWR's journey lengths at all, of course, or CrossCountry's. A trolley is absolutely fine for 90-120 minute journeys. You won't get anything going to Weymouth (3.5 hrs) or Salisbury or Portsmouth.
(I know you obviously know that but for the benefit of those that don't)
A trolley is fine if it comes along when you want it to otherwise it's pointless. I'd rather have a small counter I can visit when it suits me.

== Doublepost prevention - post automatically merged: ==

Vending machine fitted to the 810s would be enough. A buffet isn't needed for 90 mins.
These trains aren't planned to go to Sheffield?
 

QSK19

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Vending machine fitted to the 810s would be enough. A buffet isn't needed for 90 mins.
I absolutely disagree - I think a vending machine on an IC service, no matter how short, is an insult. I certainly would feel let down and disrespected if I pay very good money to travel to STP & back and have to get up and put coins in a machine. I think a vending machine would be good for the Norwich-Liverpool operation (or even the 360s), but definitely not Intercity.

I agree that we don’t need silver service for a 2-hour journey to Sheffield; but it’s an IC service at IC fares and a buffet cart is expected as standard and as a principle.

It just frustrates me that some seem to think that EMR Intercity should be treated as some sort of second-rate IC operation just because the journey times are less than on the ECML & WCML. IC is IC and the spec & service level should reflect that. Fortunately, it seems that, from what we have seen of the 810s thus far, they have been built to that standard.
 
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Energy

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I agree that we don’t need silver service for a 2-hour journey to Sheffield; but it’s an IC service at IC fares and a buffet cart is expected as standard and as a principle.
Vending machines + a trolley then. I was more getting to others complaints about a lack of buffet car rather than the trolley.
 
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Clansman

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For some.
Order to your seat is great for me, but not for the generations that don't do smart phones.
It's always puzzled me why, to the best of my knowledge, no TOC has tried becoming innovating with more economic solutions, such as that of utilising a hybrid system where the trolley person operates the trolley once or twice during a journey but returns to a mini-bar to operate that also. Saves the multiple catering staff issue and allows catering to be more flexible, efficient, and available in general without the major compromises of a kitchen or buffet counter.

Especially for TOCs like EMR which ideally would have better facilities if it weren't for the DfT budgeting on a shoestring.

It was a feature of First's proposals for refurbishing ScotRail's 170s in the 2015 franchise tender, which they nabbed from HITRANS in 2013...
 

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Purple Train

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It's always puzzled me why, to the best of my knowledge, no TOC has tried utilising a hybrid system where the trolley person operates the trolley once or twice during a journey but returns to a mini-bar to operate that also. Saves the multiple catering staff issue and allows catering to be more flexible, efficient, and available in general without the major compromises of a kitchen or buffet counter.

Especially for TOCs like EMR which ideally would have better facilities if it weren't for the DfT budgeting on a shoestring.

It was a feature of First's proposals for refurbishing ScotRail's 170s in the 2015 franchise tender, which they nabbed from HITRANS in 2013...
Are GA Norwich services operated that way? Certainly last time I went on one, the shop opened after the trolley attendant went through. Unfortunately it was just as we were passing through Marks Tey, so I didn't get the chance to see if it was the same person.
 

Davester50

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It's always puzzled me why, to the best of my knowledge, no TOC has tried utilising a hybrid system where the trolley person operates the trolley once or twice during a journey but returns to a mini-bar to operate that also. Saves the multiple catering staff issue and allows catering to be more flexible, efficient, and available in general without the major compromises of a kitchen or buffet counter.

Especially for TOCs like EMR which ideally would have better facilities if it weren't for the DfT budgeting on a shoestring.

It was a feature of First's proposals for refurbishing ScotRail's 170s in the 2015 franchise tender, which they nabbed from HITRANS in 2013...
Looks good.
Even further back was the buffet trolleys loaded on the old BSOs, although to be fair I can never remember them being pulled through the train.
 

Peter Sarf

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I absolutely disagree - I think a vending machine on an IC service, no matter how short, is an insult. I certainly would feel let down and disrespected if I pay very good money to travel to STP & back and have to get up and put coins in a machine. I think a vending machine would be good for the Norwich-Liverpool operation (or even the 360s), but definitely not Intercity.

I agree that we don’t need silver service for a 2-hour journey to Sheffield; but it’s an IC service at IC fares and a buffet cart is expected as standard and as a principle.

It just frustrates me that some seem to think that EMR Intercity should be treated as some sort of second-rate IC operation just because the journey times are less than on the ECML & WCML. IC is IC and the spec & service level should reflect that. Fortunately, it seems that, from what we have seen of the 810s thus far, they have been built to that standard.
I suppose an advantage of a vending machine is it might stay permanently available (no staffing issues or closure for stock take). It could also take contactless payments (quite likely no cash allowed tbh). It would take up very little room. But then it it might spend most of its time empty !.
 

800001

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I suppose an advantage of a vending machine is it might stay permanently available (no staffing issues or closure for stock take). It could also take contactless payments (quite likely no cash allowed tbh). It would take up very little room. But then it it might spend most of its time empty !.
They could do what Stadler Trains in Switzerland have, they have a vending machine, and also a bean to cup coffee machine located in 2 carriages.
Both well used when I’ve been on them.
 

TT-ONR-NRN

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They could do what Stadler Trains in Switzerland have, they have a vending machine, and also a bean to cup coffee machine located in 2 carriages.
Both well used when I’ve been on them.
And popular on Vy (former NSB)’s lovely Norwegian 73 Class, too.
 

fgwrich

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It's always puzzled me why, to the best of my knowledge, no TOC has tried becoming innovating with more economic solutions, such as that of utilising a hybrid system where the trolley person operates the trolley once or twice during a journey but returns to a mini-bar to operate that also. Saves the multiple catering staff issue and allows catering to be more flexible, efficient, and available in general without the major compromises of a kitchen or buffet counter.

Especially for TOCs like EMR which ideally would have better facilities if it weren't for the DfT budgeting on a shoestring.

It was a feature of First's proposals for refurbishing ScotRail's 170s in the 2015 franchise tender, which they nabbed from HITRANS in 2013...
Isn’t / wasn’t that how ScotRail we’re operating the counters on the I7C’s?
 

Rick1984

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For some.
Order to your seat is great for me, but not for the generations that don't do smart phones.
You could have the attendant walk through once or twice to take orders and you could also ask them on way past as they deliver orders
 
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