I travelled on two hugely contrasting 165s on the North Downs line today - 165116 (refurbished) had full first class labelling, anti-macassars, etc., and actually had the spotlights working (albeit one switch in my set of four seats was wired the wrong way round) - I never expected to see those working again! The return journey was on 165103, unrefurbished and with nothing showing first class whatsoever inside - needless to say it was treated as standard class by passengers from Reading and the guard chose to do ticket checks only after Guildford, when it had emptied out! With such a shoddy lack of labelling on board I don't blame the guard for not trying to enforce first class (legally probably not possible). It is really poor that GWR have abandoned the unrefurbished units like this - I suspect the staff have no idea whether first class is in operation on the route or not - the outward journey saw the guard walking through several times but with no ticket checks, despite it being only moderately busy. Again, even though the first class labelling was fine on 116, the staff just can't know what is going on with such a mixture of quality on the route. This shambles would never have been allowed on BR, where it was sacrosanct that first class was properly labelled on any train put into service (some refurbished 165 units were put back into use after refurbishment with no labelling in place for weeks). BTW, I saw 165104 arriving at Dorking Deepdene with an appendage on the cab roof - is this a track-recording camera or similar (sorry if I've missed this earlier in the thread)?
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