@Andyh82 - I wasn't talking about the floor. The paper trim is at the bottom of the windscreen upstairs, and it is indeed just paper with a wood grain printed on it, and then glued on. I don't know if I am allowed to post a link to a YouTube video on here. If I am, then this is the link. Pause the video at 52 seconds and you can see the light "wood" where the grab rails and the black bell push are attached.
If I am not allowed to post a link, then google: X99 bus youtube and the second result that comes up is the one that you need, posted on 18/10/22 from Eurasia Transport Explorer.
ADL won't accept the buses back, because (a) the warranty will have expired; (b) it won't cover vandalism; (c) it won't cover a poor choice of fittings by the customer. It must always have been obvious that paper trim, no matter how well glued down, was always going to be susceptible to vandalism. Yes at a distance it looks smart, or probably once did, but now it's obviously just paper, torn and dirty at the edges.
There are induction chargers in the back of the seat in front. The slots are too small for the current generation of iPhones. I used the bus yesterday and watched a respectable looking, middle aged woman, force the panel from the seat back, remove it, so that it was hanging by it's wires, so that she could then place her phone onto it, to charge it.
I don't think that the buses will be having any upgrades or refurbishments. I think there is new management in place, and a freeze in spending, because of the recent financial performance.