It may well be TOCs are incompetent as well, but we cannot easily remove them either, or someone else can come in to compete (not withstanding from other transport modes).
I'm actually not taking sides, just pointing out the chief reason many staff can command rises in pay, is not really related to productivity, rather because they are in a position to do so, which many, many other workers are not. We can make good and bad judgements about this, but my overriding concern is the unsustainable nature of the industries finances and who will ultimately pay, and it may be some staff with jobs, the general public with higher fares or even less services.
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Well if you don't know why wages should be related to productivity then I politely suggest you learn some basic economics.
Let's say I run a company producing 1000 widgets per year, each one costing £100, with a revenue of 100,000. After other costs I can employ 3 people, with a wage bill of £60k.
The following year I sell exactly the same amount of widgets, yet staff demand a pay rise of 10%. The only way to fund that pay rise is to 1) put prices up 2) cut costs elsewhere 3) increase productivity 4) increase sales
As an example, If I put prices up, in a competitive market it may reduce sales. Increasing sales may cost money in advertising. I cannot cut costs elsewhere because of employment law and H&S demands. So the only way I can give a pay rise is to increase productivity and get more for less. If I cannot increase productivity, I cannot give a pay rise, or the company cannot pay its way and goes bust.
In the cost of the railways, government support has been increasing year on year, as have fares. Yet costs continue to rise. In most other industries this would mean closure and bankruptcy, yet some companies simply run to the government for more or hike the fares, and staff demand more and more pay, and the latter is the issue in poor economic times.