London Bridge Chaos Continues For Commuters
BethPH
By BethPH
Last edited 92 months ago
Sorry seems to be the hardest word.
Things haven't got much better for commuters using London Bridge station, with further reports of overcrowding, cancelled services and lack of information.
In January, we wrote about how work being done at the station for the £6.5bn Thameslink programme has led to severe delays for passengers, who branded the service 'a disgrace'. We've since seen some alarming pictures of passengers having to jump ticket barriers to avoid being crushed on the concourse. One passenger told Londonist that, "at least 50% of my Southern trains into London Bridge in the morning are either delayed by at least 10 minutes or cancelled".
Attempts to prevent overcrowding on the platforms don't sound much better — we've been told that once a platform is announced, around 50-75 passengers are let through while the rest are held behind a barrier until a couple of minutes before the train leaves. At that point, the barriers are opened and "a crazy stampede" ensues.
Network Rail introduced a series of measures to try and solve some of the congestion problems, including extra station staff and better information for passengers. It didn't go quite as planned — evening rush hour signal failures on Tuesday knocked out two of the station's four lines, causing even more delays. Phil Hufton, Network Rail’s managing director of network operations, said in a statement:
“In the last few weeks passengers have experienced unacceptable levels of service and over-crowding at London Bridge station. Passengers have been very tolerant about the changes to their usual travel arrangements, but understandably they have lost their patience with the recent poor service experienced for which we are very sorry.
“I want to assure customers that we do take this situation seriously and Network Rail is committed to improving our performance by delivering improvements to deliver a safe environment for users of London Bridge hand in hand with meeting the level of train provision and customer service they rightly expect.”