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Stansted Airport Gateline - was I in the right?

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stut

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So, had to visit a place on the outskirts of Bishop's Stortford a while ago - took my folding bike on the train via Cambridge. On the way back, the trains were looking a bit of a mess (not badly), so I thought I'd ride over to Stansted and catch the train up to Cambridge from there. It's quite an interesting cycle route anyway, and I had understood my ticket was valid (confirmed doing a pricing query).

Got there, got the lift down to the station, and was confronted by somebody behind a desk in a high vis jacket that was clearly too heavy for the hot weather, who insisted that only tickets that are explicitly from Stansted Airport are valid from Stansted Airport. I'd read elsewhere about problems at this station, so I politely explained why my ticket was valid. He kept repeating "where is your ticket from Stansted Airport". I explained again, he got very irritated, and told me to "just go through".

Was I right? From what I understand, regardless of the disruption at (think it was) Harlow, my ticket should be valid anyway - BoJ was permitted (I checked) and the journey planners allowed it for the same ticket price.
 
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Watershed

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So, had to visit a place on the outskirts of Bishop's Stortford a while ago - took my folding bike on the train via Cambridge. On the way back, the trains were looking a bit of a mess (not badly), so I thought I'd ride over to Stansted and catch the train up to Cambridge from there. It's quite an interesting cycle route anyway, and I had understood my ticket was valid (confirmed doing a pricing query).

Got there, got the lift down to the station, and was confronted by somebody behind a desk in a high vis jacket that was clearly too heavy for the hot weather, who insisted that only tickets that are explicitly from Stansted Airport are valid from Stansted Airport. I'd read elsewhere about problems at this station, so I politely explained why my ticket was valid. He kept repeating "where is your ticket from Stansted Airport". I explained again, he got very irritated, and told me to "just go through".

Was I right? From what I understand, regardless of the disruption at (think it was) Harlow, my ticket should be valid anyway - BoJ was permitted (I checked) and the journey planners allowed it for the same ticket price.
Almost all tickets to/from north of Stansted Airport are valid via Stansted Airport. You haven't told us exactly which ticket you held, but it's highly likely that it was valid.

Unfortunately I'm not surprised to hear of your experience. In my experience, the revenue protection staff at Stansted Airport aren't the best, to put it mildly.

You could raise a complaint if you want, but I wouldn't hold out high hopes of getting a useful response. Given that, from what it sounds like, you weren't delayed or denied travel - it's probably not worth pursuing this one in all honesty.
 

stut

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Almost all tickets to/from north of Stansted Airport are valid via Stansted Airport. You haven't told us exactly which ticket you held, but it's highly likely that it was valid.

Unfortunately I'm not surprised to hear of your experience. In my experience, the revenue protection staff at Stansted Airport aren't the best, to put it mildly.

You could raise a complaint if you want, but I wouldn't hold out high hopes of getting a useful response. Given that, from what it sounds like, you weren't delayed or denied travel - it's probably not worth pursuing this one in all honesty.

Thanks. The ticket in question was this one - not too fussed about pursuing, it, just wanted to check I wasn't arguing the toss incorrectly! The only delay to the travel was me not realising that XC had gone down to two-hourly...
 

Watershed

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Thanks. The ticket in question was this one - not too fussed about pursuing, it, just wanted to check I wasn't arguing the toss incorrectly! The only delay to the travel was me not realising that XC had gone down to two-hourly...
Yes, that would definitely be valid via Stansted Airport. And no issues with break of journey/starting late/finishing short there either.

XC have been really rather quiet about the cutbacks to their Stansted service...
 
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