Trainline charging two advance amendments for one change

[Deafdoggie]

I thought you would all like to hear Trainline's most recent response:



There are so many problems in here that it is hard to know where to begin...

I will now be making a complaint, which is laughable given the cost to Trainline in dealing with it. But, out of interest, where can I go if Trainline's intransigence gets the better of them? They are not listed as one of the Rail Ombudsman's participating service providers – is there another industry body I can appeal to?

What they say is, of course, correct. It's just not relevant.
I'd try speaking to a person on the phone rather than emailing. They're much more likely to know what you're on about.

 

[Bletchleyite]

I'd consider asking your bank if they will do a partial chargeback of £10 from the original order value.

 

[Hadders]

Might be worth contacting Barry Doe from Rail Magazine. This is the sort of thing that needs exposing in his column.

 

[David Goddard]

I would also strongly advise encouraging your work to change their "preferred booking site" to that of a train operating company rather than a third party retailer who is more expensive due to its fees.

Too many individuals and organisations became brainwashed by this company's advertising, being led to believe they offer better deals.

 

[Deafdoggie]

I would also strongly advise encouraging your work to change their "preferred booking site" to that of a train operating company rather than a third party retailer who is more expensive due to its fees.

Too many individuals and organisations became brainwashed by this company's advertising, being led to believe they offer better deals.

For a company it's cheaper to book with Trainline than a TOC. Too many forum members are brainwashed into thinking Trainline is bad.

 

[yorkie]

@125Spotter did you get an update?

Also did you contact Barry Doe?

In future I would recommend booking with a retailer which charges only one fee for the entire transaction, rather than on a per ticket basis. The retailer I use does this.

 

[AdamWW]

For a company it's cheaper to book with Trainline than a TOC. Too many forum members are brainwashed into thinking Trainline is bad.

Well I've been "brainwashed" into thinking they're bad by the way they claim you can save lots of money by using Trainline when in fact all they're doing is showing the difference between advance and walk-up ticket prices (and then adding on fees that other sellers don't).

That and the way that in the early days when they could only offer ticket on departure at Virgin operated stations they would lie and say that other stations had no ticket collection facilities even where they did, you just had to buy the ticket from the appropriate company.

While brainwashing is perhaps too strong a term, I've seen lots of people waste their money on Trainline because they saw the adverts and didn't know any better.

I didn't know they offered corporate discounts not available from TOCs though.

 

[LesF]

Why does anyone use Trainline?

 

[NorthWestRover]

Because it's easy.