markymark2000
On Moderation
Something that I would like to know is how many instances are there where diversionary routes could be used, where they currently aren't, and would provide a meaningful service to passengers.
From my experience, diversions routes are ran where they make sense to. Other times, if buses are on, TOCs use the excuse to run less trains to save on costs and faff. This is my experience though. I can only thing of 1 instance where a diverted train would make any half decent impact to passengers.
I know people keep saying Settle and Carlisle but are there any others which aren't used? All of them I seem to find are used as much as possible.
Other instances would be where the journey time is just silly and you would end up with people changing buses for a very short journey as that would infuriate passengers more.
I do agree with Rick, bigger blocks are better as it saves a lot of hassle for everyone and often it means that the 'issues' listed above by Craig1122 are generally solved more. Same operator and coordinators often throughout the block so they are more knowledgeable. Publicity should be improved on stops (though not always)
From my experience, diversions routes are ran where they make sense to. Other times, if buses are on, TOCs use the excuse to run less trains to save on costs and faff. This is my experience though. I can only thing of 1 instance where a diverted train would make any half decent impact to passengers.
I know people keep saying Settle and Carlisle but are there any others which aren't used? All of them I seem to find are used as much as possible.
Driver knowledge lacks in some areas and is generally down to the company. The good companies are extremely busy and have much higher rates. It's worth remembering that. At 99% of stations, information on Rail Rep buses is dismal. TOCs should be working with councils to put the information on bus stop timetables (As Merseytravel/Merseyrail does).The quality of RRB operations varies enormously. It's not just the quality of vehicle but also route knowledge of the drivers including where the actual stops are for smaller stations and levels of signage/assistance at stations.
That's because 3 of the 4 main Rail Rep firms are still using pen and paper to log their buses. With more and more service buses or coaches with ticket machines being used, I'd like to see some sort of thing with Ticketer and the TOCs so that they can set up trips. In the same way as Centrebus and Midland Classic do and then you can get the live data around.There's also the issue that when things go wrong or buses get stuck in traffic there's generally no real time information.
This is far from the case in some other areas. It depends on who the employer is but I know that in the majority of areas, they aren't on minimum wage. Abellio is advertising for 10.97 per hour. The only area seeming to use agency staff is in the South. There are a large number of very good coordinators but you have to remember that what may seem poor to you may be very good. Some of them which have a bit of chaos is actually organised but passengers don't listen or station staff who believe they know best get involved. I've witnessed this a number of times.I've spent a few weekend days staffing RRB in the past and to provide a decent service you need to be really switched on as to what arrangements are in place and keeping track of what's actually happening. Unfortunately a lot of RRB staff at stations tend to be agency workers on minimum wage who lack the training and/or motivation to do this. So a lot of the time if it starts going wrong passengers will just be met with a shrug. A lot of the time at smaller stations you won't find any staff and the bus stop may be some distance away with inadequate signage. South Eastern tried to tackle this with fixed RRB bus stop signage for each station but most TOC's have not been so proactive.
It'd be daft to put up direction signs given how far most of the stations are from eachother. It'd cost so much as well. The key is to employ reputable, local operators who know what they are doing.Tfl provide signed routes for RRB's but the TOC's generally shrug their shoulders and say it's the bus operator's job to know. That's all very well but it frequently goes wrong when drivers get lost, I can recall being on one and the driver shouting 'does anyone know where the station is?'
Ideally, Rail Rep Buses need to start and finish at a key station where there are some local facilities and the bus stop is directly outside the station in an off road location if possible (ie the station car park as this is a landmark for passengers and easy for bus drivers etc to know the stop rather than 'top of the road'. I know that people wouldn't be pleased with being thrown off a bus at Frodsham or Helsby for example and told to then walk down to the station.What is your definition of a station where you cannot reliably undertake RR buses?
Other instances would be where the journey time is just silly and you would end up with people changing buses for a very short journey as that would infuriate passengers more.
I do agree with Rick, bigger blocks are better as it saves a lot of hassle for everyone and often it means that the 'issues' listed above by Craig1122 are generally solved more. Same operator and coordinators often throughout the block so they are more knowledgeable. Publicity should be improved on stops (though not always)