yesterday the Virgin/LM trains were very quiet. I used them to and from Brum.
BTW - when should work be done? This is a weekend in peak holiday season with many people off work, kids of school and on holiday.
I've no issue with work being done whenever it's decided to be reasonable - there's no good time ever to try and shoe horn these passengers on to our trains without providing any strengthening or alternative. It's very rare for them to be quiet enough to accommodate the flows at any point school hols or not. They are in fact particularly busy during school holidays.
The thing I'm fed up of, and which occurs everytime, is a complete failure to manage expectations of passengers on these alternative services.
Posters, announcements and an email campaign effectively saying 'no, there's no first class or meal service, your reservations aren't worth the card they're printed on and you might have to stand outside the toilet or not get on your chosen trains at all' would save me a lot of grief.
This information needs to be passed to both the diverted passengers and the route's regular clientele.
Example - yesterday I worked a train with 300 seats on it. Before I even reached the West Coast diversion zone I had 295 passengers on board.
People seem to be under the impression they may get and are entitled to a halfway comfortable journey when really they should be expecting to spend twice the time they normally would en route and stand for the duration to boot.
We get absolutely no support to manage these issues. I will be stood there with a train surrounded by people who can't get on it screeching about having reservations and all that and it's like anarchy.
It's grossly unfair to me that we (As in our service and passengers) are on the receiving end of it.
They should either be forced to spend money on gold plated diversionary route knowledge (Nuneaton to St Pancras and cut out the Corby service to accommodate, additional stops at Kettering/Wellingborough with a shuttle/bus to replace?) or strengthen/supplement the diversionary trains.