At my end standards are really poor. Some guards have to be coaxed to walk through even once on a journey. Some people take empty Avantix bags to make it look like they have one to any passing managers (and when caught the response is 'they can't make me walk through/check tickets'). Platforms are not observed when dispatching by many either.
It makes me weep. I rather like my job. I do it quite well, so the passengers tell me. I firmly believe in the value of the Guards role and I am developing myself professionally (to try and justify my salary by not being 'unskilled and overpaid' like some here believe). But the people with some of the most contempt for the role aren't my managers, or their managers, it's a number of my colleagues.
And many of the worst offenders are union reps. A lot of the worst offenders are also the most prolific wavers of yellow anti-DOO badges. If you want to make a stand about DOO, do it by proving your worth and driving up standards, not doing what you can get away with.
My company has a fair few skivers, and lazy layabouts who seem to think they are paid for playing with their phone in the back cab, but not quite as bad as you describe here. I agree though about the worst culprits often being union reps or anti DOO people!
But for every Guard that Sprinter describes, there are many who do the job to the best of their ability. They are let down by poor management of the guards who take the **** - if I was cynical, I'd say that there are those in the industry who WANT the poor guards to continue with bad habits and barely adequate performance, as this will eventually allow the grade to be discontinued with.
But again, I would stress, the bad guards are in the minority. There are many who are doing a good job, in some cases with the support of their manager, in some cases despite their manager.
Exactly. There are some bad eggs, just s their are in any grade and company and industry, it is just more in the eye at the minute due to everything that is going on.
Management of the lazy people is horrendous though. Management do absolutely nothing about the people who are lazy and do nothing, which in turn breeds annoyance from others - "why should I work when he does nothing and gets away with it?". All they need to do is venture out of the cab occasionally and give someone a free first class upgrade, or make some humorous PA announcement, which results in a passenger putting a nice tweet on twitter, and the company showers them with praise and adulation - much to the annoyance of the people who work hard and conscientiously all the time.
The interesting thing I find is though that at our place generally as well, we get on pretty well between management and the staff. There's the inevitable arguments around pay talks time as we sit and watch the drivers get another gold deal and we're lucky to get what's left, and occasionally they'll do something particularly daft and wind us up, or we will make a fuss over something silly.
But by and large on a day to day basis things are pretty cordial. The company for example due to staff shortages at a remote depot with a small complement is basically currently relying on guards from another depot staying in hotels to cover their work despite the lack of a lodging agreement. Yet we get on with it and take our turn to keep the trains running.
I've lost count of the number of times I've had a phone call from the TCS or rosters asking me to change my shift or come in at short notice (the record is less than an hour from doing my weekly shop over 10 miles away to being on a train to avoid it's cancellation) and generally speaking I and most others will oblige if we can (sometimes you have to say no and that's life).
Equally when I've been a few minutes late or had problems that require my shifts to change or short notice leave, it's never been an issue.
It suits us and it suits the management. No doubt either side finds the other exasperating from time to time but by and large we get on with keeping the job going with a fleet of very tired trains and a whole host of other issues.
The thing with these disputes and those companies affected is that good will is destroyed. The whole doing it cloak and dagger with the Government pulling the strings stinks and has ruined what is at times a very delicate balance. The approach is terrible and especially in the case of GTR the damage may well be irreparable across pretty much all grades.
Indeed. Overall we have quite good relations and are flexible at our spot. We are very understaffed at many depots and everyone is shuffling around to cover all sorts - infact I've just had a phone call from Traincrew Control asking me to move my hours tomorrow to cover another depot's work, which I cam quite happy to agree to as overall the TCC is good to us on the day.
It is the driver's who are always on the verge of dispute. As I write this I am listening to a group of drivers in the mess room moaning on about "breach of agreements" and how a strike is needed again, because of some very trivial argument with rosters about a minute or two here and there, or how spare drivers are actually being marked up to uncovered duties rather than using rest day drivers paid overtime. Shock horror, spare drivers actually having to drive!
Of course, if the lazy ones are seen to get away with it, some others will think "Why should I bother". But that's a management failure, IMO.
Indeed.