BT Retail e-mail server said to be down

[Xenophon PCDGS]

I have just had a telephone from one of my sons to say both him and one of his immediate neighbours who both subscribe to BT e-mail have very poor availability of service and have been informed that many subscribers are affected and that the BT engineering teams still have 72 hours work to ensure service restoration.

Have any of the website members been similarly affected over the last 36 hours?

 

[Ash Bridge]

Having just checked at this end, it seems to be fine at the moment Paul.

 

[miami]

Nothing on the BT service status page specifically about email
https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

 

[Xenophon PCDGS]

Thanks for both your comments. I shall telephone my son on Monday to see if he has given me the correct information.

 

[yorkie]

I have just had a telephone from one of my sons to say both him and one of his immediate neighbours who both subscribe to BT e-mail have very poor availability of service ...

Poor availability of internet access, or poor availability of just email?

 

[Xenophon PCDGS]

Poor availability of internet access, or poor availability of just email?

Internet access was fine. The problem only seemed to concern one of the BT Retail e-mail servers from what I was told.

 

[richw]

I've had poor internet connection over recent days, not specific to emails.

 

[Xenophon PCDGS]

My son now reports that he has received a telephone call in response to his query saying "outage" from a BT Retail server had been the problem.

Just for my information, what does this "outage" mean?

 

[krus_aragon]

Just for my information, what does this "outage" mean?

I think it has it's origins in the phrase "power outage", a North American phrase describing an occasion on which the electric power supply was "out". The term is used by some techies to describe the temporary unavailability of computer and network services as well these days. In this case it would be the email server being unavailable to the outside world.