can I still claim for delay after abandoning journey?

[AndyY]

Last Tuesday I had a very important meeting first thing at work.

Trains run every 15 minutes from my station which is on the Thameslink network.
If I took the train at time t and it runs on time, I would arrive in office on time.
I decided to take the train at t - 00:30, and got to the station only to find that it was cancelled.
The train at t - 00:15 was "delayed" and no arrival time was shown at time t, 15 minutes later. The train at t was also cancelled.
At this point I realised that I would not be able to make it to office on time, so decided abandon the journey and dial into the meeting from home.

I have a season ticket. Would I still be able to put in a claim for the delay?

 

[221129]

Last Tuesday I had a very important meeting first thing at work.

Trains run every 15 minutes from my station which is on the Thameslink network.
If I took the train at time t and it runs on time, I would arrive in office on time.
I decided to take the train at t - 00:30, and got to the station only to find that it was cancelled.
The train at t - 00:15 was "delayed" and no arrival time was shown at time t, 15 minutes later. The train at t was also cancelled.
At this point I realised that I would not be able to make it to office on time, so decided abandon the journey and dial into the meeting from home.

I have a season ticket. Would I still be able to put in a claim for the delay?

No as you weren't delayed.

 

[crehld]

The t stuff / algebra is a little confusing (it was never my forte in school) - much better to just tell us precisely which trains you intended to catch.

Nevertheless, you can only claim delay repay where your journey was delayed. Given you did not undertake your journey, and so suffered no delay, you have no claim.

 

[talltim]

Id say the journey was delayed until next time you made it

 

[bb21]

While there is no claim for delays, I think it would be reasonable if you write to Customer Service and explain what happened, they should be able to offer you something.

 

[crehld]

While there is no claim for delays, I think it would be reasonable if you write to Customer Service and explain what happened, they should be able to offer you something.

Agreed. But do be more specific about which trains you intended to catch / which ones were delayed!

 

[455driver]

So basically all I need to do to claim a 'goodwill gesture' is to sit at home, have a quick look on RTT for a late/cancelled train on the route of my season ticket, contact Customer Services and I am quids in!

Should only take 5 minutes a week to claim a healthy contribution to next years season ticket.

 

[bb21]

I suspect that if one does it more than a few times CS will smell a rat.

 

[miami]

So basically all I need to do to claim a 'goodwill gesture' is to sit at home, have a quick look on RTT for a late/cancelled train on the route of my season ticket, contact Customer Services and I am quids in!

Should only take 5 minutes a week to claim a healthy contribution to next years season ticket.

Wouldn't that be fraud?

 

[IanD]

So basically all I need to do to claim a 'goodwill gesture' is to sit at home, have a quick look on RTT for a late/cancelled train on the route of my season ticket, contact Customer Services and I am quids in!

Should only take 5 minutes a week to claim a healthy contribution to next years season ticket.

I doubt you'd be the first.

 

[najaB]

I suspect that if one does it more than a few times CS will smell a rat.

Coincidentally having intended to catch every delayed train for a few weeks might well land someone in court on a fraud charge, I would think.

 

[455driver]

I suspect that if one does it more than a few times CS will smell a rat.

A couple of times a month should be okay as long as the trains are roughly the same times.
--- old post above --- --- new post below ---

Wouldn't that be fraud?

Yes most definitely.
--- old post above --- --- new post below ---

I doubt you'd be the first.

I can think of one family who were quite prolific at it, using their delay repay claims to fund a number of trips around the Country.

 

[greatkingrat]

The t stuff / algebra is a little confusing (it was never my forte in school) - much better to just tell us precisely which trains you intended to catch.

Nevertheless, you can only claim delay repay where your journey was delayed. Given you did not undertake your journey, and so suffered no delay, you have no claim.

He was delayed by at least the 30 minutes he spent standing on the platform waiting for a train before heading home. It might be dishonest to claim for hypothetical delays he might have suffered if he had kept on waiting, but I think compensation for a 30 minute delay is due.

Are you saying that if the service is completely suspended, no-one can claim compensation as no-one has actually made a journey?

 

[221129]

He was delayed by at least the 30 minutes he spent standing on the platform waiting for a train before heading home. It might be dishonest to claim for hypothetical delays he might have suffered if he had kept on waiting, but I think compensation for a 30 minute delay is due.

Are you saying that if the service is completely suspended, no-one can claim compensation as no-one has actually made a journey?

No he wasn't.

When the service is suspended and you choose not to travel you are entitled to a full refund. If it is still possible to travel (through replacement bus etc) then if you are delayed past the required threshold you are entitled to delay compensation.

 

[Searle]

No as you weren't delayed.

Well, if he had phrased it such that he was planning on getting the train 30 minutes earlier, but then no trains showed up for 45 minutes, you could say that he was 45 minutes late All of this is pretty pointless anyway as he didn't bother travelling at all.

 

[Starmill]

If you do not travel, you are due a refund, under condition 26. If you complete all or part of your journey, you may be due delay compensation or, if applicable, Delay Repay.

These arrangements apply rather unfavorably to season ticket holders (unless a Delay Repay scheme is in force).