northwichcat
Veteran Member
Stockport Council said:Virgin Trains today moved to reassure users of Stockport station underpass that they would still be able to make their way between the town centre and Edgeley following the introduction of Gate Lines at the station next month.
This will be made possible through the introduction of Guest Passes which will ensure it is business as usual for those who have valid reasons to use the underpass.
The scheme will see Gate Lines introduced at a number of stations along the West Coast Main Line, with the aim of improving the customer experience of those using the trains and address the significant problem of ticketless travel.
A hundred new jobs will be created to support the introduction of the Gate Lines, with seven new Welcome Hosts due to start at Stockport in the coming weeks. In addition to overseeing the Gate Lines they will be there to meet and greet customers, acting as ambassadors for Stockport and where necessary using their discretion to grant access either to the platform or underpass via the Guest Pass for those not intending to travel.
“We understand people are concerned. We have said from the outset that even though the introduction of Gate Lines is one of our franchise commitments we were open to suggestions and it was never our intention to disrupt. That is why we are delighted that with the council’s help we will be introducing the Guest Pass to allow people to continue to get to where they need to be,” explained Gary Iddon, Virgin Trains.
“Our new Welcome Hosts can’t wait to get started and will be there to hand out the Guest Passes. This could be to families wanting to wave off relatives, residents heading into the town centre or football fans making their way to the match.”
Virgin Trains is also committed to working with the local council to improve the signage and awareness of the alternative routes.
"I'm pleased that Virgin Trains recognise the importance of the station underpass to local people and the fact that more people are likely to be using this link in the future, as the station area is being redeveloped as part of the Stockport Exchange scheme,” added Councillor Iain Roberts, Deputy Leader of Stockport Council.
"The introduction of a simple pass system means that people can still walk through the underpass, whilst helping ensure that people can't easily access trains without tickets. The council will work with Virgin Trains to monitor its success and we will review the need for improvements to alternative walking routes on either side of the station."
The Gate Lines will go live on Tuesday 18 August with Welcome Hosts on hand in the two weeks leading up to that day to help answer any questions.
http://www.stockport.gov.uk/newsroo...tandard&utm_source=dlvr.it&utm_medium=twitter
Why don't Virgin just go back to DfT and say "We've looked at ticket barriers at Stockport and it's not practical, so what about our own team of revenue protection inspectors?"