As we often do, I purchased one of these tickets this morning whilst boarding the number 7 at Darlington, we were visiting family at Ferryhill and the cost is £13.50. The family consists of two adults, two children aged 7 and 9 and an infant aged 2.
There was nothing unusual when I initially requested the ticket, my family then walked behind to head to the top deck. The driver then looked behind me, asking how many were in the party and I stated what is written above, also mentioning the age of the infant and he shouldn't be affected, or words to that effect.
She said that she wasn't then sure about the validity of the ticket and whether it covered 2 or 3 children, as 'they change it all the time'. I repeated that the infant was only 2 years old, meaning we only had 2 'paying' children and it should be irrelevant to the validity of the ticket anyway, but she then made a bizarre claim that he would need to have a ticket as he was part of our travelling party.
She then issued the ticket regardless and said she would have to check later (presumably after shift/on break) to see how many children were actually allowed on the ticket.
Has anyone else had a similar experience? I have checked the website since returning, and it says 2 Adults/3 Children, which it has always done as long as I have been buying these tickets. But what about the claim about the infant? I did find that quite bizarre, or has a new rule been created?
There was nothing unusual when I initially requested the ticket, my family then walked behind to head to the top deck. The driver then looked behind me, asking how many were in the party and I stated what is written above, also mentioning the age of the infant and he shouldn't be affected, or words to that effect.
She said that she wasn't then sure about the validity of the ticket and whether it covered 2 or 3 children, as 'they change it all the time'. I repeated that the infant was only 2 years old, meaning we only had 2 'paying' children and it should be irrelevant to the validity of the ticket anyway, but she then made a bizarre claim that he would need to have a ticket as he was part of our travelling party.
She then issued the ticket regardless and said she would have to check later (presumably after shift/on break) to see how many children were actually allowed on the ticket.
Has anyone else had a similar experience? I have checked the website since returning, and it says 2 Adults/3 Children, which it has always done as long as I have been buying these tickets. But what about the claim about the infant? I did find that quite bizarre, or has a new rule been created?
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