Oddly enough, I usually find AGA stock to be pretty clean inside - comparable to the better train cleaning operations around the Southern network, which are not too bad at all. It's just the outsides of the stock which seem to let them down. It would be a little more excusable if the trains had one of the older liveries and as such were due for a refresh shortly, but of course that's not going to be the case with 379s.
On Saturday, going to Stratford from Cheshunt (via Liverpool Street) the 379 was pretty dirty inside - but by that I mean rubbish on the floors and in the corners. Of course that's down to the passengers, but upon arrival at LST it was clear the train was going to be turned around quite quickly - and there was no cleaning team on the platform. Nor any cleaning teams that I could see on the other platforms on that side of the station.
The (non-accessible) toilet on our train had no water or toilet paper, so I wonder how often they get attention? We were on the train at around 11am! Surely the toilet wasn't that heavily used?
What I did see was a lot of AGA staff in suits, but they didn't appear to be revenue. In groups of 2-3 each, chatting and laughing to each other, but not doing any revenue duty or even taking any notice of passengers at all (the gates were staffed by people in tabards). Does anyone know what they do?
When walking over to get a train to Stratford, there were still lots of AGA staff in suits, but I did then spot someone with a clear bag doing some cleaning! And the 315 that we boarded was spotless.
Obviously these were once different routes and franchises, albeit many years ago, but are they still managed differently?
I've also heard reliably that a new batch of buttons has arrived and are going to be fitted shortly.
I hope they're a design that means they won't break again. No point just playing a game of replacing them as soon as they fall off.
I'd love to know who is paying for the new buttons and their replacement, and hope it's not being paid for by passengers. If it was a consumer product, it would be unfit for purpose and the trains should be sent back to Bombardier for a full refund.
