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Gatwick Airport: long queues

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feline1

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But that's the least of the problems with most TVMs. Plenty of native English speaking people can't understand then beyond selecting whatever ticket shows on the 'front page' and hitting 'buy ticket'.

Well indeed - the design is farcical.
Most people can understand terms such as "single" or "return",
but the tickets are instead labelled using bizarre marketing terms such as "super-saver advance" and "off-peak super-duper".

There's no easy way for passengers to know what these daft terms mean and whether said ticket will actually be valid for travel.
 
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jon0844

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In Stockholm, child tickets are called 'red tickets'. Not sure why. It's not significant in Swedish either, just a name to refer to a discounted ticket.

Again, use a TVM and you're told - in english - about these red tickets without having a clue what they are, or who can buy and use them. All you can see is that they're cheaper!
 

talldave

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There are two virtually unused ticket machines in the other entrance to the station accessed further along in the check-in zones.

If you email Gatwick Airport about anything to do with the station they simply forward to Southern, who in their usual style do nothing or respond weeks later. It seems in Southern everything runs as slow or slower than their trains. The extra 2 "collection only" ticket machines took a year to appear after being promised. It takes them 5 months to make a trivial fix to their website. In fact, I think they think they're still a nationalised industry without shareholders!!!
 

jon0844

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I hope they keep track of the emails though, to build up a picture of how the problems at the train station reflect on the whole airport experience.

Why spend so much money doing up the airport, only to have Southern make people want to fly somewhere else next time?
 

talldave

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Well after a couple of weeks with no reply, I shall get back to Gatwick Airport pointing out that Southern didn't reply and comment that in my experience, if you want a reply from Southern you have to cc your email to Chris Burchell.

In this instance I was pointing out to the airport that it's unacceptable to spend 10 minutes waiting for a train on platform 3 whilst being suffocated with diesel fumes from a First Great Western train with its engine running on platform 2. I wrote to the Airport because as far as I'm concerned I'm at the Airport and it's on their property that my wife's and my lungs were being abused. It's academic that Southern manage (!) the station within the airport.

If I was a cynic (ok, I am), I'd expect Southern to reply that they've passed my comment onto First Great Western, who in turn will most likely pass it on to whoever made the stinking engine fitted to their train.

What I'd really like is for Gatwick Airport to decide its not acceptable for their customers to be exposed to such pollution and do something!!!
 

Bald Rick

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as far as I'm concerned I'm at the Airport and it's on their property that my wife's and my lungs were being abused. It's academic that Southern manage (!) the station within the airport.

But it's not airport property. As you move from the South terminal to the station, look for where the floor changes, that's when it becomes railway property. In summer you might notice a temperature difference as South terminal has air con but the station doesn't.
 

HowardGWR

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Are these comments current? I was at GTW a year or so back and I found the station third world in character, in big contrast to the airport. Mind you, the bus station down below was ghastly too.

So how is it now, as I understood the station had been improved? We are due to use it later this year. I shall make sure we have advance tickets though. Have they replaced the inadequate lifts?
 

SimonS

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I wrote to the Airport because as far as I'm concerned I'm at the Airport and it's on their property that my wife's and my lungs were being abused. It's academic that Southern manage (!) the station within the airport.

What I'd really like is for Gatwick Airport to decide its not acceptable for their customers to be exposed to such pollution and do something!!!

You have lost me there pal. It's the railway station. Complaining like that is a bit like writing to Southern saying that your flight is late.
 

talldave

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You have lost me there pal. It's the railway station. Complaining like that is a bit like writing to Southern saying that your flight is late.

Agreed, but the station happens to be within the confines of the Airport perimeter fence.

I know it belongs to Southern, but how is anyone else meant to know? As far as they are concerned they are "at the airport".

Similarly, I might complain to Gatwick Airport about the car parks, even though I happen to know they're operated by APCOA. But it's all part of the Airport experience.

And it doesn't do the image of Gatwick Airport much good if the first impression a traveller gets is of a clapped out train belching diesel fumes all over the arriving passengers.
 

cle

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They accept them at the booking office.

Which is often closed, and Gatwick is a 24 hour airport with trains all night.

And queues are incredibly long too - why should those with foreign cards not have all the same options open to them that we all do? When it's feasible at every other station...?

They need to develop some smaller, faster machines (contactless payment?) which do multiples of singles and returns to Gat Ex Vic, Southern CJ/Vic and Thameslink Zone 1 only. East Croydon and Brighton possibly too - do they have different Southern and TL fares currently?
 

B&W

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Getting into the UK via Airports is appalling enough for UK travellers and a truly ghastly experience if you do not have a UK/EU passport. Some Canadian relatives took 3 hours to struggle past the Stasi border agency recently and yesterday at Gatwick North terminal the queue was backed up the acess ramps to even get into the immigration hall let alone find a queue to slowly shuffle miles backwards and forwards.
Once past that example of outstanding Britsh Efficiency and initiative you are then at the tender mercies of the baggage handlers.

At Gatwick you then have to guess as to how to get to the station, I was asked three times yesterday in as many minutes.

Once at the Station you are in the tender hands of GoSlowly and God help you.

We save ourselves the hassle and grief of public transport and drive our car to Gatwick every time now and use Valet car parking service. Quicker, more efficient, more reliable and cheaper than the trains.

Brian
 

alastair

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Getting into the UK via Airports is appalling enough for UK travellers and a truly ghastly experience if you do not have a UK/EU passport. Some Canadian relatives took 3 hours to struggle past the Stasi border agency recently and yesterday at Gatwick North terminal the queue was backed up the acess ramps to even get into the immigration hall let alone find a queue to slowly shuffle miles backwards and forwards.
Once past that example of outstanding Britsh Efficiency and initiative you are then at the tender mercies of the baggage handlers.

At Gatwick you then have to guess as to how to get to the station, I was asked three times yesterday in as many minutes.

Once at the Station you are in the tender hands of GoSlowly and God help you.

We save ourselves the hassle and grief of public transport and drive our car to Gatwick every time now and use Valet car parking service. Quicker, more efficient, more reliable and cheaper than the trains.

Brian

Are you sure you are not taking your last experience of the airport and assuming it is typical? Congestion at passport control can occur for all sorts of reasons and at unpredictable times. I use Gatwick 6 or 7 times a year and my experiences have been quite different with generally minimal waiting for security outbound and acceptable waiting for passport control inbound. I have had some truly awful experiences in USA and yes,in Canada(Toronto). My general impression of Gatwick is that the new management are trying hard and putting the investment in where it is needed.

Re. your last paragraph I suppose it all depends where you are coming from and how near you live to a station. I live near Guildford and have driven all the different routes and used different car parks and valet parking but depending on the time of day I still prefer the train. So to take your points in turn:

1/ Quicker - I doubt it,the train takes 51 mins,you can drive it on the A23/M25 in the same time but because of the fear of congestion need to allow much longer.

2/More efficient-well that depends how easy it is to get to a station from your home. Plus of course if your flight arrives very late then you have to drive because the trains have stopped running.

3/More reliable-not in my book,when driving I constantly worry about getting stuck in some "incident" on the M25 and leave far to early to compensate. The alternative is to drive the non-motorway route which is often congested,stressful and can take up to 1hr 20 min.

4/Cheaper -most unlikely. Valet parking for a week in May will cost you £55 (considerably more for 2 weeks)minimum plus say £20 for petrol. By rail if 2 people travel in peak times I buy a Flyaway ticket for £20 each return(note particularly that 4 people can buy this ticket for only £10 each). If I am travelling after 1000 or anytime weekends then my return ticket with my Network card is only £14.05 each. So my fares are at worst £40 or at best £28 compared with £75 minimum for driving with valet parking.

I guess everybody's circumstances are different but certainly the statements and assumptions you make are, in my case, simply not true .
 

68000

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Agreed, but the station happens to be within the confines of the Airport perimeter fence.

I know it belongs to Southern, but how is anyone else meant to know? As far as they are concerned they are "at the airport".

The station is not within the perimeter of the Airport, it is on railway land and is owned by Network Rail and managed by Southern
 

jon0844

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I've never been held for passport checks at Gatwick for as long as other UK airports. Heathrow can be bad at certain times of the day (remember all the media attention a while back?) and so can Stansted when loads of flights arrive at once at the end of the day.

The worst delay of recent times has been Barcelona, where I waited a good hour or so. That had me being guided to use the automatic machines (similar to our ones, but not set up anywhere near as well as it was two stages. Scan passport, and fingerprints, then proceed and 'touch' out with that finger. Very disorganised and a load of very confused people, hence the massive delay. It would have been far quicker to have been checked by real people, of which there were only a few for those without a suitable passport and those who weren't from within the EU.

Going to the US has always been mixed, but since my first visits in the 1990s to now, they've become so much more friendly. You no longer fear every question you're asked. Even getting into New York in 2003 wasn't as much of a nightmare as I expected post 9/11.
 

infobleep

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I recently took the Eurostar. So much less hassle I found, except Paris where they insist of checking your passport twice. Learn the English and French don't trust one another to do the right checks.

However even that was preferable to airports. And I could take liquids or more than 100ml on board and other items normally prohibited on planes.

No bins at St Pancreas though. Do they have such things at airports?

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infobleep

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I see there are signalling problems between three bridges and Gatwick airport this morning and when I last checked, all Gatwick Express trains were suspended.

Given that they restrict the type of tickets that one can use on the Gatwick Express, making it more expensive than other services to London and Brighton for that matter, you'd think they would keep the service running at the expense of other services.

I guess it's a good job they don't but that only highlights is the service any good in its current form, given they value other services more highly this morning.

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SPADTrap

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Agreed, but the station happens to be within the confines of the Airport perimeter fence.

I know it belongs to Southern, but how is anyone else meant to know? As far as they are concerned they are "at the airport".

Similarly, I might complain to Gatwick Airport about the car parks, even though I happen to know they're operated by APCOA. But it's all part of the Airport experience.

And it doesn't do the image of Gatwick Airport much good if the first impression a traveller gets is of a clapped out train belching diesel fumes all over the arriving passengers.

The station is most certainly not within the perimeter fence of the airport.
 

jon0844

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Given that they restrict the type of tickets that one can use on the Gatwick Express, making it more expensive than other services to London and Brighton for that matter, you'd think they would keep the service running at the expense of other services.

They'd probably allow other ticket holders to use the trains anyway during disruption, as well as other operators if applicable.
 

transmanche

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I recently took the Eurostar. So much less hassle I found, except Paris where they insist of checking your passport twice. Learn the English and French don't trust one another to do the right checks.
Well you're checked by the French border police as your leaving the Schengen zone - and then checked by the UK Border Force to enter the UK. It's just that they're located a few feet apart, instead of opposite ends of the journey as you'd have when flying. And it's designed like that to make it less hassle for the passenger...
 

infobleep

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Well why wasn't that the case at St Pancras when I left? When I arrived in Brussels, which clearly isn't in France, there were no checks.

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SimonS

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Agreed, but the station happens to be within the confines of the Airport perimeter fence.

I know it belongs to Southern, but how is anyone else meant to know? As far as they are concerned they are "at the airport".

I fear you are mistaken.
 

transmanche

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Well why wasn't that the case at St Pancras when I left? When I arrived in Brussels, which clearly isn't in France, there were no checks.
Because your passport was checked by the French border police (for entering the Schengen zone) at St Pancras.

The simple idea being that your passport is checked before travel - whichever way you're travelling.
 

jon0844

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We did away with exit checks ages ago, bar random checks, which was clearly stupid but more recently we rely on people entering their details before travel and the airline keeping a record. Does Eurostar now do that?

In theory that data can be checked to see who left, but I'm not sure it actually is yet.
 

infobleep

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Because your passport was checked by the French border police (for entering the Schengen zone) at St Pancras.

The simple idea being that your passport is checked before travel - whichever way you're travelling.

I thought it was British staff who check at St Pancras. There was only one check there, not two, like there was in Paris.

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transmanche

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I thought it was British staff who check at St Pancras. There was only one check there, not two, like there was in Paris.
If they were British, they were wearing a pretty impressive French 'Police Nationale' fancy dress costume...

One of the basic rules of the Schengen Zone is that everyone has their passport checked when entering or leaving the Zone. Thus negating the need for passport checks when crossing national borders within the Zone. The UK is more concerned about checking people who try to enter the country than keeping tabs on who is leaving the country.[*]

* Although the current and previous government have wasted many hundreds of millions of pounds in trying to develop a system to keep track of who leaves the country - but so far without actually producing anything that works properly.
 

jon0844

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There are still two desks at St Pancras but the only time I've ever seen UK Border staff was on the pre opening passenger testing days!
 

infobleep

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Which goes back to my point, Britain doesn't trust the foreign checks. I can't remember when I last headed home via Brussels if I got checked twice.

I understand we might have different rules with regards to immigration. If so that means the other countries have different rules, which we may not follow.

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transmanche

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Which goes back to my point, Britain doesn't trust the foreign checks.
It's nothing to do with 'not trusting' the foreign checks at all.

If you flew from Brussels (or any Schengen Zone airport) to Heathrow, you'd go through the 'leaving the Schengen Zone passport control' at the departure point and then the 'UK Border passport control' at Heathrow - two checks for tho different things. It just happens when you take Eurostar, both checks are done before you board.

I can't remember when I last headed home via Brussels if I got checked twice.
You will have done. Every time.

I understand we might have different rules with regards to immigration. If so that means the other countries have different rules, which we may not follow.
Every country has their own immigration rules - but it just happens that the Schengen Zone countries have agreed common rules and that a visa allowing entry to one Schengen Zone country allows entry to them all.
 

infobleep

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Fire enough regarding the trusting. But why are the British not checking at St Pancras when people leave? Others appear to be.

Whatever happens though it's far better than travelling through airports. Just so much more relaxing.

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LBSCR Times

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I see there are signalling problems between three bridges and Gatwick airport this morning and when I last checked, all Gatwick Express trains were suspended.

Given that they restrict the type of tickets that one can use on the Gatwick Express, making it more expensive than other services to London and Brighton for that matter, you'd think they would keep the service running at the expense of other services.

I guess it's a good job they don't but that only highlights is the service any good in its current form, given they value other services more highly this morning.

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As it is all managed by the same Control, and it is also in the Network Rail Contingency plans, then withdrawing the Gatwick Express service is always the easiest option.
Therefore, it is also the easiest to reinstate when normal working resumes!
 
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