RedSpottedHanky vouchers expiring 31st Dec

[maniacmartin]

I'd like to remind posters of this from RSH's terms and conditions:

All points and e-vouchers created from loyalty points will be valid for one calendar year from 1st January – 31st December. If you do not collect and redeem your points or e-vouchers by the end of the calendar year they will not be carried forward to the following calendar year.

 

[northwichcat]

You can also now trade in any number of points for an e-voucher e.g. if you have 16 points you can trade it in for an e-voucher for £0.16. I think previously you needed a minimum of 100 points to trade in.

 

[DeeGee]

What can I do with £1.06? I don't plan on travelling for a while...

Maybe a charity donation?

 

[ATW Alex 101]

It lets you donate points IIRC, don't know about an evoucher worth £1.06.

 

[DeeGee]

It lets you donate points IIRC, don't know about an evoucher worth £1.06.

I'm wondering what chance me ordering an e-voucher at 23:59 on 31/12 and the time it takes to process meaning that the voucher is issued at 00:01 on 01/01...

 

[Stompa]

All points and e-vouchers created from loyalty points will be valid for one calendar year from 1st January – 31st December.

Well FWIW I converted a few loyalty points to e-vouchers a couple of days ago, and those e-vouchers show up as having an expiry date of 31/12/2020. I hope they're not going to disappear shortly.

 

[DeeGee]

Converted to e-vouchers on 31/12. Still there today. I'll make a booking soon...

 

[MKD]

Shucks - why did I read this on 2/1 when my Loyalty a/c shows 811 points expired today.
Think it's a poor show that nothing in their loyalty a/c pages shows that unusual calendar year validity
If the Loyalty pages had ever included "Balance= XXX points valid to 31 Dec." I'm sure I'd have noticed, unlike that one sentence in the reams of T&Cs that I, and no doubt 95%+ others, never ever read
Don't see how it promotes loyalty to end up feeling robbed

 

[andrewkeith5]

Shucks - why did I read this on 2/1 when my Loyalty a/c shows 811 points expired today.
Think it's a poor show that nothing in their loyalty a/c pages shows that unusual calendar year validity
If the Loyalty pages had ever included "Balance= XXX points valid to 31 Dec." I'm sure I'd have noticed, unlike that one sentence in the reams of T&Cs that I, and no doubt 95%+ others, never ever read
Don't see how it promotes loyalty to end up feeling robbed

The conspiracy theorist in me is screaming that there's probably a very good reason why RSH don't make it clear that loyalty points and vouchers expire The strange arbitrary date certainly makes it look quite deliberate...

 

[Mojo]

If the vouchers and the points expire on December 31st, then that would also make it impossible to use up all your points.

 

[IanD]

You've always been able to convert 1 or more loyalty points in to vouchers. The vouchers from loyalty points have always expired in 2020. In previous years, I've received an email saying that as a gesture any loyalty points not redeemed would be carried over to the next year - no such email this year but I converted all mine (33p!) the day after this thread started.

 

[DelayRepay]

In my view these terms and conditions are ambiguous.

"All points and e-vouchers created from loyalty points will be valid for one calendar year from 1st January – 31st December" surely means they are valid for 365 days.

If they wish to make them expire at the end of the calender year, then they should say that.

Disappointing.

 

[breadfan]

I'd like to remind posters of this from RSH's terms and conditions:

Blast!

Thankfully I didn't have that many unused and I'd claimed the £20 from the Find The Fox jolly.

It does suck a bit though.

 

[Ken_Ilworth]

I've only just discovered my points balance was removed on Jan 2nd (I really should keep up...)
I would have allowed an automatic charity conversion, but this does have the hint of scam about it, in my view. I made my disappointment known in an eMail to RSH and received the reply below (it's done to 'regenerate the scheme', apparently :roll. Coupled with the difficulty in obtaining refunds in times of disruption (mentioned in another thread) RSH is no longer one of my ticket suppliers.

Good Morning,
Thank you for your email.
I have taken a look into your query and can confirm the points are removed to regenerate the scheme.
This removal is detailed in the terms and conditions and therefore we are not required to inform customers of this removal.
Unfortunately we do not have the facility to reinstate any points or add credit to your account.
I do apologise for any inconvenience caused.
If you have any further queries do not hesitate to contact us.
Kind regards,
Xxxxxxx

 

[bb21]

I don't think you can blame anyone in that case.

 

[bengolding]

Just as an aside, can I get loyalty points for booking rail tickets with RSH? If so, how do the points conversion work, and do I have to register separately for this? Thanks.

 

[tony_mac]

I don't think you can blame anyone in that case.

I disagree

This removal is detailed in the terms and conditions and therefore we are not required to inform customers of this removal.

Ok, the terms and conditions don't require it. But it would be a work of moments to highlight it, or send a reminder email, which is what most reputable schemes do.
Having such an onerous term buried in the terms and conditions, and then hiding behind it, is at least a very poor way to treat your customers.

Unfortunately we do not have the facility to reinstate any points or add credit to your account.

And that is just complete nonsense.