I live in Stevenage and use EC all the time, almost every day. And not just for trips in to London but long distance too. Mostly in First but the odd trip in Standard.
Standard is Standard so not much change. It's good to see the free coffee for season tickets holders though; nice touch.
In First I will always prefer the Restaurant style employed by GNER. For me this was the railways at their best. However, for short journies, this was of little interest.
I have to say that in the last few years, and especially the past 6 months, the levels of service in First has improved significantly. I can't remember the last time I wasn't offered a drink or snack between King's Cross and Stevenage. This rarely happened in the GNER days.
And rather annoyingly I quite like the food. Not enough quantity for a main meal but the quality is good. Beans with the breakfast is my only complaint but beyond that all the food it's great.
The francise will be replaced soon because it has to but the guys and girls have done a great job. NX were a joke and yes, it should be easy to beat, but you still have to beat it and I think they have.
The trains and route is in dire need of upgrading and this is happen soon. Hitchin done already (that will make a massive difference on it's own) with Finsbury Park and Peterborough not far behind. York is better and with some more robust wires the whole route will be much improved. Too late for this lot but somebody will benefit. And with IEP and HS2 on the horizon the outlook is good.
Except for one thing...and this if for another thread...adding Thameslink to the southern part of the route will ruin all these improvements. There is a solution (IMHO) but as I said, anothetr thread maybe...