I've noticed that some people (including the lady stuck in traffic) don't want to use public transport under any circumstances: a good example being my next door neighbour who drives 20 miles each way to work, despite the existence of a parallel train service.
Unfortunately, you can't change people's minds easily
Why would you want to? We actually need some people to put up with congestion on the roads to keep extra seats (or standing room) free on the train!
As I understood from the programme, not every bus coming to this stop (I don't know where it is) is full. During the film clip, the main problem seemed to be people diving in the exit doors which were being opened to let people off. This seemed to indicate that the extremities of the route could maybe stand losing 2 (or, at a pinch, 3 but no more) services per hour. I always believe that if you operate a service which, at some point on it's route, is virtually inaccessible, you have to do something, quickly. (Even if it's only spreading the misery around more evenly!)
I must say, on a more general note that even though I don't live in London (and don't watch that much television) this series has been a 'must watch' for me.
Why wasn't the 6th on last night?
Even the episode last week wasn't available on iPlayer when I looked the next day (is it now?)
There is talk on one of the bus forums that the company currently filming the series on First Great Western are also going to start filiming a series on East Yorkshire Motor services and have been looking for some bus enthusiasts to interview