I know there have been threats to "get rid" of First Class on the SE Mainline, but I think this is largely unnecessary. As SE's 375 fleet has been refurbished, they've been relocating the First Class sections into the middle of the train, reducing the number of FC seats from about 24 down to about 18. On a 12-coach service, that's a potential capacity increase of about 3%. There aren't many people that use FC legitimately, but I do consistently see a few people that have paid for FC and use it to their benefit. They get a seat with slightly better cushioning, an antimacassar (the token object of First Class), a bit more legroom, a better opportunity for a seat and a guaranteed table if they want it.
I did give First Class a trial run for a few weeks here and there (the difference on my Season was less than £20 per week), and the reality on my particular route was this:
- Enforcement was very poor, especially in the PM peak.
- Some PM services were consistently substituted for metro stock with no FC accommodation, despite being booked for FC.
- First Class would frequently be de-classified at the PM peaks.
- In one case, First Class had not been declassified, but was full of people without FC tickets. As a result, I had no seat.
- On one or two rare occasions, I would travel on a peak Thameslink service to/from Bedford (these are booked for FC) - enforcement was non-existent.
In cases 2 and 3, I could obviously claim a refund, and to Southeastern's credit, they quickly approved every single refund I applied for.
So despite that some people do value First Class, at least in Kent commuter land, there is certainly plenty that could be done to improve the apparent value of First Class.