Yet another problem claiming Delay Repay from Avanti: won't accept trains that span different dates

[MKB]

These are not my actual train times; I am simplifying here for clarity:

If your journey comprises:
- Train 1 from 23:00 to 00:10
- Train 2 from 00:30 to 01:00
the Avanti Delay Repay system will not accept it.

When you enter the individual trains manually (as I had to), it gives the error that the departure time of the second train is before the first!
As a software developer, I roll my eyes that they designed the system with no allowance for a date field against each train entered.

My solution was just to enter the details for the second train (which was the delayed one) and I'll have to explain on appeal. It's ludicrous that the initial claim has no comments box where I could explain upfront.

 

[furlong]

Reported a similar problem several years ago. It's no surprise the powers that be have no interest in fixing problems like this.

 

[Belperpete]

Their DR system also won't accept zero cost tickets. Reported several years ago, and still nothing done.

Before anyone asks why you would want to claim on a zero cost ticket, it may be part of a split ticket journey.