XC Delay Repay

[ronshirt]

Spouse and I travelled XC Newcastle to Exeter 24th and return 26th June. Delayed both journeys. Submitted claim for each leg. Not resolved. When I checked I realised that the card details defaulted to an old card I no longer have. Submitted new claims using the actual card details. New claims denied. I have tried to edit the original claim to use the actual card details but it looks as if this is not possible. I have tried to find an email address to use but have had no luck. Can anybody help?

 

[AlterEgo]

Phone them up.

03447 369 123 and option 4 for customer relations.

 

[ronshirt]

Thank you, Sir.

Edit: Contacted XC through email address for enquiries and complaints. Tried phone also but not answering. Will try again later.

Entered correct debit card details. Not sure why Delay Repay defaulted to a previous debit card. My fault for not reviewing the claim before clicking send I suppose.

Will report back with result.