On Saturday afternoon (march 19) I was on board the 1627 XC service from Manchester Piccadilly, heading towards Birmingham New Street. The service came to a stand for some time between Smethwick Rolfe Street and Soho Junction. The train manager announced a lineside fire, then signal failure, meaning a diversion via Aston.
However when the train (eventually) crawled off along the line through Handsworth Wood, instead of taking the curve south again towards Perry Barr, it carried on and came to another stand near Bescot yard.
After another wait -- during which time another perplexed member of XC staff came through the train on her mobile, answering most passengers' queries with "I haven't got a clue either, I'm trying to find out...." -- the train reversed and headed back via the Grand Junction and Aston, eventually arriving BHM about 98 minutes late.
I'm convinced that amid the chaos that was obviously ensuing on the side of New Street, we'd been signalled the wrong way, but the member of staff said "no, that's just what we had to do". Anyone know any different?
Overall, by the way, very little information was given, no advice about connections or delay compensation - and no mention of XC's passenger charter prkmise of free water or soft drinks if a delay exceeds one hour (although how that's fulfilled now with only a tiny trolley, I really wouldn't know). Not a good handling of the situation at all by XC.