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Would I be "looked after" on this journey

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Nevasleep

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Travelling from Edinburgh to Kings Cross on 6th Jan, arriving 20:44, using £8 advance ticket.
Then going from Kings Cross to Paddington using my Oystercard.
Catching 22:45 to South Wales, using an advance ticket, which is the last train.

Would I still be looked after? Ie taxi or hotel if the East Coast train is delayed?
It's the oystercard, and advances I'm unsure about.
 
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Knowing FirstGroup they'll probably tell you, oh there is another train.... at 6am.

They should make sure you get there, XC tried (and failed) to dump a crowd of passengers at Manchester Piccadilly overnight some time ago. After several threats, they coughed up six taxis.
 

Mojo

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Controversial; we've had this many times before, the answer is maybe. Probably, yes, but don't count on it would be my summary.
 

Dewedin

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Yes we have had this discussion many times before. Legally they should, as the terms are unclear and where there is doubt it is supposed to benefit the consumer. However of course this doesn't mean they'll actually help you on the night.
 

yorkie

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As I've said before, senior people in ATOC who know what they are talking about agree that there should be no problem. Not everyone at ATOC agrees, but that's hardly surprising.

I have nothing to say that I've not said before on this subject, so I will repeat my previous post last on the subject last week:


This has been done to death on this forum but as plenty has been said about it before, I recommend doing a search (the hyperlinks that follow are a result of a quick search I have done just now; there are many more examples of this being discussed). I suggest in particular reading this (which I totally agree with), and my experiences (mentioned here among other places) are in accordance with what I expect to happen. A word of warning some rail staff will have their own opinion that is in no way based on what the rules say, they then state it as fact (example) so be prepared to encounter this. But just because you are on one ticket does not mean that rail staff will get you to your destination without a fight, as this example demonstrates. If they are going to make excuses, then it can be about anything, the main thing is to be aware of the rules and your rights.

I helped someone who was wrongly issued an Unpaid Fare Notice (note: never pay up front in such a circumstance; it's much harder to get the money back than if they have to chase you) for being on a combination of Advance tickets for one journey, and getting a later train on the second ticket, due to an earlier delay when the guard did not correctly adhere to the rules. Not only was the UPFN quashed but the guard was given suitable advice by the company concerned. I am also armed with an excellent quote from someone about as high up as you can get, that is sufficient to get someone out of that situation.

Of course, you must allow sufficient interchange time between trains. I would strongly advising plenty more than the absolute minimum, although on a contractual point of view the absolute minimum should be fine, but some of the minimum interchange times are not clear. The more time you allow, the more likely staff will deem it reasonable, and if staff deem something reasonable then the issue of whether you are entitled to it may not arise, this can avoid potential arguments, disputes and stress.

I've never had a problem, out of hundreds of journeys and I very rarely buy one ticket from origin to destination, instead I either buy further (and finish short) or a rover/ranger, or a combination of tickets.
 
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