Would Delay Repay claim be applicable here?

[FuzzyDuck]

I was going to take the 15:30 from Basingstoke to Waterloo. There was severe disruption around Raynes Park and trains were being delayed and cancelled. However the 15:30 arrived on time and so I boarded it. It was then announced that the train would now divert to Reading and terminate there. At Reading I was able to get on a GWR train and arrived at Paddington only around 10 minutes after the original arrival should have happened at Waterloo. However if I then had travelled to Waterloo (I didn't) I would have well past the 15 minutes delayed point.

Or would the fact I got to a London Terminal station preclude a claim?

 

[gray1404]

If your arrival time at Waterloo is 15 or more minutes late then you claim from SWR as that is the company that delayed you. Would that be for a 15 minute or 30 minute delay?

Where was your destination after Waterloo/Paddington?

 

[Haywain]

Or would the fact I got to a London Terminal station preclude a claim?

I think you have to consider whether you were, realistically, delayed by a relevant amount. Only you know the answer to that.

 

[AlterEgo]

The key question is what the final destination was.

 

[Fawkes Cat]

I think you have to consider whether you were, realistically, delayed by a relevant amount. Only you know the answer to that.

Also, whether Delay Repay will pay out enough to be worth the inevitable argument in this unusual position. Again, only you will know the value of your time against the potential money.

 

[redreni]

Also, whether Delay Repay will pay out enough to be worth the inevitable argument in this unusual position. Again, only you will know the value of your time against the potential money.

It's not inevitable there would be an argument, here. In fact, if the form just asks for the planned journey and the delay bracket, the OP may find the system assumes they went to Waterloo and pays based on the earliest time it calculates they could have arrived there. If this is a real delay of 15 minutes or more, I would say it's worth claiming.

 

[FuzzyDuck]

My final destination was Oxford Circus, and reality my arrival time there was roughly the same as if I had gone via Waterloo. I think I'll let this one go.