Overall I got the impression that he's very "old school" and not too keen on developments like m-tickets...based on what he said and his claimed years of railway service, and that he said he could tell from peoples appearance if they're likely to belong in first or not...on the one hand, I'm sure his experience has given him a certain intuition about certain things. On the other, he could have handled the situation very differently by simply doing a normal ticket check on departure - of both me and the other passenger. No feathers ruffled, same thing achieved. Its that he chose to confront me the moment I walked in, and without checking the guy who followed me, that irked me (and then rubbed salt on the wound with the m-ticket stuff).
Hopefully that came across in my complaint - that I was upset about the methods, not the aim. And hopefully he has indeed had a "talking to" about his approach. The only way I might found out is if (or more likely when, as I travel the route weekly) I come across him again.
I just hope I'm wearing something thoroughly un-first class at the time.
