Which rail company did you do work experience with?
South West Trains
What skills did you learn?
I was working with Platform staff at Surbiton station, pretty much shadowing them and then doing their duties (except the safety critical elements of course)
Customer service skills were definitely improved as I was out on the platform dealing with enquiries. Also, working under pressure during busy times.
Communication skills, using the PA system to do announcements and also face to face with passengers.
Maintaining high standards of presentation, constant litter picks, hourly toilet checks etc.
What did you make of the overall experience with that particular rail company?
This was only my 2 week work experience in year 10 at school when I was only 15 years old, so it was a relatively basic experience, however I think it was a good start to seeing what work is like!
It was unpaid, but we had a generous hour lunch and the staff at the station were very pleasant to work with. I've been back there since, and some of the original staff are still there and recognized me, even after 7 years, and they are probably proud to see me now working for SWT!
What disappointed me the most, was that I was not allowed to do train dispatch, at that age I really wanted to blow the whistle and hold up the baton!
