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WMR Fraud fare evasion email draft help

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sjrq

Member
Joined
4 Mar 2025
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5
Location
Birmingham
Hello everybody, today I found myself recieving the dreadful email I have lost so much sleep over, and I hope anyone could help me please formulate a good response. I am so ashamed of myself I wish to bury myself in a hole, but I know regretting and crying over it isn't going to solve anything. I have been caught fare evading on my way to work and interrogated by a WMR staff member. In my stupid childish mind, I was so desperate to save a couple of pounds until I am a bit more financially stable and bought tickets for a station that was closer than my actual one. I feel so embarrassed and ashamed, I stopped taking the train altogether and use buses now even if it takes way longer.



Today I got the email which mentions me not being able to show a valid ticket, and being under investigation for fraud on fare evasion. I would really appreciate any feedback I can get and if I missed anything. Here's what the letter says:

"We have recently been handed a file relating to an incident on 31st January 2025 when staff were carrying out their revenue duties, you were asked to show your ticket, the ticket you offered had been purchased after departure contravening the conditions of carriage.

You were interviewed under caution.

Further investigations into this matter have been carried out, including a review of the ticket records. It would appear, at this stage, that this may be a case of fraud. West Midlands Trains take travel fraud extremely seriously and is committed to prosecuting all cases of fare evasion to the full extent of the law. Travelling on the railway with the intent to avoid paying the full fare is an offence under the Regulation of Railways Act 1889. Such an offence carries a maximum fine of £1,000 and/or three months’ imprisonment and, in either case, a criminal record. It must also be considered whether this matter amounts to a much more serious offence under the Fraud Act 2006.

At this stage we would be grateful if you would provide any evidence to support the claim that none of the above legislation has been contravened to prevent further action being contemplated.

We look forward to hearing from you
."



This is my draft:

"Dear Sir/Madam,

I am writing this letter to offer my sincere apologies regarding not being able to present a valid ticket when questioned by the WMR staff on 31/01/2025. I deeply regret fare evading and am aware of how much time and money it costs the railway company in dealing with such situations, and even more so the inconvenience I have have caused for everybody involved. I fully understand the severity of my actions and I truly am very ashamed to be part of the problem, and understand how unfair it is to the rest of the paying travellers, and how it affected the company's revenue that I have not paid fairly for the services provided.

I also completely understand that it is my responsibility to have a valid ticket for my entire journey, and the serious consequences of not having one. I am committed to make things right and will purchase an adequate Railcard with a valid ticket for all my future travels when I travel via train. I am humbly asking if there is a chance I can make it right and settle this matter amicably, I would like to offer payment for any outstanding costs if it is possible.
I am again sincerely apologetic for all the inconvenience I have caused and eager to resolve this matter as smooth as possible.

Yours Faithfully,
X"


I have mentioned buying a Railcard in the future but as of right now I am too embarrassed to catch the train, but will purchase one in the future. Should I still mention it in my letter? I am afraid it sounds insincere because I did not buy one yet. Thank you so much for taking the time to read my thread.
 
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alholmes

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4 Jun 2012
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477
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London E3
For us to be able to offer good advice we need a bit more information:
- Between which stations were you travelling?
- Between which stations did you hold a ticket? What type of ticket did you hold?
- How did you purchase your ticket? Machine, app etc.?
- Where exactly were you stopped? What did you say? Were you given a receipt / any paperwork etc..?
- What would be a satisfactory outcome for you?

It’s only worth mentioning that you’ve purchased a railcard if you’ve actually done so. An intention to purchase one is meaningless.
 

sjrq

Member
Joined
4 Mar 2025
Messages
5
Location
Birmingham
For us to be able to offer good advice we need a bit more information:
- Between which stations were you travelling?
- Between which stations did you hold a ticket? What type of ticket did you hold?
- How did you purchase your ticket? Machine, app etc.?
- Where exactly were you stopped? What did you say? Were you given a receipt / any paperwork etc..?
- What would be a satisfactory outcome for you?

It’s only worth mentioning that you’ve purchased a railcard if you’ve actually done so. An intention to purchase one is meaningless.
I was travelling between New Street and Sutton Coldfield, purchased one way tickets from New Street to Five Ways via trainline, was questioned by WMR staff member shortly after departuring. I saw him and instantly bought a ticket as I was scared but it was too late because he could see the time of purchase when he scanned it.

I can't remember very well what I told him, I started stuttering and panicking. I was asked how often I'm travelling to the destination and I couldn't lie and said I work there. He gave me a piece of paper saying "this slip entitles you to complete your journey within 90 minutes of the date and time shown".

I am very very scared that they will take me to court and have a criminal record.
 

alholmes

Member
Joined
4 Jun 2012
Messages
477
Location
London E3
Ok, there’s every chance that they’ll offer you an out of court settlement - you’ll need to pay fairly quickly if they offer it to you, but it avoids court and a criminal record. The settlement will be for fares avoided plus typically a £150 admin fee.

In your draft above, I’d drop the bit about purchasing the railcard unless you have actually bought it - but check the rules around minimum fares charged in the morning peak hours, if you do intend to buy one.

Suggest you wait 24 hours to see what other forum members say, before sending a reply.
 

sjrq

Member
Joined
4 Mar 2025
Messages
5
Location
Birmingham
Ok, there’s every chance that they’ll offer you an out of court settlement - you’ll need to pay fairly quickly if they offer it to you, but it avoids court and a criminal record. The settlement will be for fares avoided plus typically a £150 admin fee.

In your draft above, I’d drop the bit about purchasing the railcard unless you have actually bought it - but check the rules around minimum fares charged in the morning peak hours, if you do intend to buy one.

Suggest you wait 24 hours to see what other forum members say, before sending a reply.
Thank you so much for your replies and feedback. From what I have read on the forums, WMR prefers to settle out of court, I really hope this will be the case for me too.

== Doublepost prevention - post automatically merged: ==

I will send this email later today, bumping in case anyone has any feedback on the draft. I will update in case anyone finds themselves in a similar situation with WMR
 
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sjrq

Member
Joined
4 Mar 2025
Messages
5
Location
Birmingham
Thank you so much for your replies and feedback. From what I have read on the forums, WMR prefers to settle out of court, I really hope this will be the case for me too.

== Doublepost prevention - post automatically merged: ==

I will send this email later today, bumping in case anyone has any feedback on the draft. I will update in case anyone finds themselves in a similar situation with WMR
UPDATE!

WMR have opted to settle out of court and have offered me a payment plan that spans 6 months. This is great news as it offers me me more wiggle room over my finances.
 

30907

Veteran Member
Joined
30 Sep 2012
Messages
21,961
Location
Airedale
UPDATE!

WMR have opted to settle out of court and have offered me a payment plan that spans 6 months. This is great news as it offers me me more wiggle room over my finances.
Excellent news, and useful info.

No need to reply, but did they treat it as a one-off, or find other short fares?
 

sjrq

Member
Joined
4 Mar 2025
Messages
5
Location
Birmingham
Excellent news, and useful info.

No need to reply, but did they treat it as a one-off, or find other short fares?
I have used Trainline to buy all my tickets and they have investigated all transactions. They found all my short fare evasions that I also counted when looking through the app. They asked me to provide identification and proof of address as well, and I am currently waiting for a document to sign where I agree on the terms set by them, afterwards I will need to email them every time I make a payment so they won't escalate my case to the prosecution team.
 
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